I would like to report an Airbnb host. I was told to cancel my reservation the day of b...

GetHuman5194280's customer service issue with AirBnB from August 2020

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The issue in GetHuman5194280's own words
I would like to report an Airbnb host. I was told to cancel my reservation the day of because the host did not have the key in the designated place. I waited outside of the unit door for over ** minutes before I was told the cleaning lady took the key. The host was very rude during our phone conversations and was upset that he had to drive ** minutes to bring me the spare key. He instructed me to cancel my reservation despite me having already waiting almost an hour. This left me without a place to stay in an unfamiliar city after ** pm at night. I am requesting a full refund being that I did not stay in the Airbnb.

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AirBnB

Customer service issue
Reported by GetHuman5194280
Aug 24th, 2020 - 8 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 9032 others
0 customers following this

Timeline

GetHuman5194280 started working on this issue
Aug 24th, 2020 5:30pm