I need a refund and my said I will get full refund, but they want me to cancel. Airbnb...

GetHuman-underand's customer service issue with AirBnB from March 2020

Help with my AirBnB issue
The issue in GetHuman-underand's own words
I need a refund and my said I will get full refund, but they want me to cancel. Airbnb said she has to. Help.
GetHuman-underand did not yet indicate what AirBnB should do to make this right.
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AirBnB

Customer service issue
Reported by GetHuman-underand
Mar 20th, 2020 - 9d ago
Fixed
Seen by 4 customers so far
Similar issue to 8425 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman-underand started working on this issue
Mar 20th 7:17pm
GetHuman-underand confirmed the issue is fixed. Hooray!
Mar 21st 7:24pm