Crazy bushfire summer and catastrophic weather conditions.

GetHuman4156355's Cancel Booking issue with AirBnB from December 2019

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Before contacting them, items GetHuman4156355 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman4156355's own words
Bushfires have blocked us from getting to the house. Bushfires are getting worse, fires nearby, catastrophic conditions, westerly wind forecast, smoke. Firefighters asking travellers not to be in the area. Confirmation code. Hmaeyqtw*x.
Refund please.
We have been with Airbnb since you started.
Stayed in Goulburn waiting for road to open or potentially driving * hours to get around the problem but wind and new fires have started.
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AirBnB

Cancel Booking issue
Reported by GetHuman4156355
Dec 26th, 2019 - 10 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 6789 others
0 customers following this

Timeline

GetHuman4156355 started working on this issue
Dec 26th, 2019 10:50pm
GetHuman4156355 indicated the issue is not fixed yet.
Dec 27th, 2019 5:46am
GetHuman4156355 indicated the issue is not fixed yet.
Dec 27th, 2019 5:57am

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