I made a * night booking for my son which I have had to cancel, the hosts have said tha...

GetHuman-marytren's customer service issue with AirBnB from November 2018

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The issue in GetHuman-marytren's own words
I made a * night booking for my son which I have had to cancel, the hosts have said that they are happy to refund all but the fee for the first night. and have asked me to contact air BnB support to confirm this with them. this is the booking information:*Email******@***.com*Phone number**** *** *** ****Trip details*Room close to Airport & City Sydney*Check in*** Nov *****Check out** Dec *****Guests** adult*Confirmation code*HMASBXJBWT*Address*** Macintosh Street, Mascot NSW ****, Australia*View Itinerary*Payment*£**.** x * nights*£***.***Cleaning fee*£**.***Service fee*£**.***Total*£***.**
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Customer service issue
Reported by GetHuman-marytren
Nov 30th, 2018 - 6 mons ago
I have an issue with AirBnB too
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Seen by 3 customers so far
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GetHuman-marytren started working on this issue
Nov 30th, 2018 12:04am