I am contacting you as i own a property in Brussels that is being illegally rented by s...

GetHuman1476113's customer service issue with AirBnB from November 2018

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The issue in GetHuman1476113's own words
I am contacting you as i own a property in Brussels that is being illegally rented by someone who does not even have a rental contract with the owner*I already contacted airbnb customer service, but did not help me.*Therefore i need to speak to someone responsible who can decide to cancel accounts.*ON your site it clairly states*"Failure of Hosts to satisfy their responsibilities may result in suspension of activity or removal from the Airbnb website."*It also states that "airbnb needs ID to avoid fraudulant activities.*It also states on your site : "here at Airbnb, we may use the information from an ID to better protect all guests and hosts. An ID helps us to check that everyone is who they say they are—and we can therefore do an even better job of keeping fraudulent users away from Airbnb."**I have sent proof of rental contract already, to proof that the host is not the rentor and has no right doing illigal business in a property she does not own or rent.*This mail to be forwarded to the head of fraudulant matters of airbnb as so **** his matter has not been treated seriously.**They can reach me on ****-***.**.** my email is *****@***.com*My name is Livia Nemeth and I have a listing with you for my Orlando property.*My husband Ataur Rahman has a listing with you in Brussels.**The studio that is being rented fraudulantly, is a long term rental*and is situated Rue du grande hospice *a, on the *nd floor*The listing is : https:**www.airbnb.com*rooms*********
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AirBnB

Customer service issue
Reported by GetHuman1476113
Nov 3rd, 2018 - 2 mons ago
I have an issue with AirBnB too
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Seen by 2 customers so far
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Timeline
GetHuman1476113 started working on this issue
Nov 3rd 10:02am