I just booked an apartment in Paris. I received two text messages from you saying you c...

GetHuman-jillpalt's customer service issue with AirBnB from September 2018

1 view
 | 
3893 similar
 | 
0 following
Help with my AirBnB issue
First: share to improve GetHuman-jillpalt's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-jillpalt to get a AirBnB rep on the line!
Always use the GetHuman Phone tocall AirBnB. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-jillpalt may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
Tip from another customer
Travel websites will sometimes have discounted fares that rival the best rates made available by the airline; it's worth checking before booking directly with the airline. Each company has its own set of Terms and Conditions, however, so be aware of your options for refund, flight changes, and cancellation penalties.
The issue in GetHuman-jillpalt's own words
I just booked an apartment in Paris. I received two text messages from you saying you couldn’t confirm my ID. I'm confused if we're confirmed or not. On the website it said ID confirmed. I sent both a driver’s license and passport picture. Does the confusion lie in my brief description where I said I lived in the Adirondacks. I live in the Adirondacks in the summer. My permanent residence is Palm Coast, Florida. Please confirm whether I am confirmed to stay at * Rue Bailleul, Paris, *le-de-France *****, France from October **th-**rd ****. I never indicated an email address to receive a confirmation. Thank you, Jill Paltrowitz
GetHuman-jillpalt did not yet indicate what AirBnB should do to make this right.
I have an issue with AirBnB too
How GetHuman-jillpalt fixed the problem
We are waiting for GetHuman-jillpalt to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would AirBnB email you?
This email address isn't valid
Follow this issue
See how GetHuman-jillpalt fixes it.
This email address isn't valid

AirBnB

Customer service issue
Reported by GetHuman-jillpalt
Sep 22nd, 2018 - 6 mons ago
I have an issue with AirBnB too
Not resolved
Seen by 1 customer so far
Similar issue to 3893 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-jillpalt started working on this issue
Sep 22nd, 2018 12:57pm