I booked an apartment in Barcelona for ***-*** and was confirmed. Then the host contact...

GetHuman-camgriff's customer service issue with AirBnB from August 2018

3 views
 | 
3444 similar
 | 
0 following
Help with my AirBnB issue
How did GetHuman-camgriff do it?
Waiting to hear how GetHuman-camgriff fixed the problem to share with other customers.
The issue in GetHuman-camgriff's own words
I booked an apartment in Barcelona for ***-*** and was confirmed. Then the host contacted me to request a different time frame (***-***)--I declined. The host then said that she was going to have to cancel the reservation and that i should submit the cancellation request. I declined to do so because I didn't want to lose my service fee. I really needed to book a place to stay in Barcelona because I will be there in less than a week--so I booked another place. Now the original apartment host (Olga) is saying that she can accommodate my stay. I want to get out of this reservation because I am worried the host will change her mind again and I have already booked another apartment.
GetHuman-camgriff did not yet indicate what AirBnB should do to make this right.
I have an issue with AirBnB too
How GetHuman-camgriff fixed the problem
We are waiting for GetHuman-camgriff to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would AirBnB email you?
This email address isn't valid
Follow this issue
See how GetHuman-camgriff fixes it.
This email address isn't valid

AirBnB

Customer service issue
Reported by GetHuman-camgriff
Aug 27th, 2018 - 4 mons ago
I have an issue with AirBnB too
Fixed
Seen by 3 customers so far
Similar issue to 3444 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman-camgriff started working on this issue
Aug 27th 3:45pm
GetHuman-camgriff indicated the issue is not fixed yet.
Aug 27th 4:47pm
GetHuman-camgriff indicated the issue is not fixed yet.
Aug 27th 4:48pm
GetHuman-camgriff confirmed the issue is fixed. Hooray!
Aug 28th 4:46pm