I wanted to book an airbnb in Halifax, NS. Part way through the booking process I was a...

GetHuman-evawalte's customer service issue with AirBnB from August 2018

Help with my AirBnB issue
The issue in GetHuman-evawalte's own words
I wanted to book an airbnb in Halifax, NS. Part way through the booking process I was asked to provide a photo of my government ID. I took a photo of my ID card and uploaded it from my computer. Then I was asked for a photo of my face. I tried to upload a photo from the computer, but that was not accepted. I don't have a smart phone, and my computer does not have a camera, so I was not able to complete the process. What do you suggest I do?
GetHuman-evawalte did not yet indicate what AirBnB should do to make this right.
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AirBnB

Customer service issue
Reported by GetHuman-evawalte
Aug 24th, 2018 - 4 mons ago
I have an issue with AirBnB too
Fixed
Seen by 3 customers so far
Similar issue to 3381 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman-evawalte started working on this issue
Aug 24th 3:59am
GetHuman-evawalte indicated the issue is not fixed yet.
Aug 27th 5:01am
GetHuman-evawalte indicated the issue is not fixed yet.
Aug 27th 5:02am