I have booked an accommodation in Osaka end of this year. With recent rules implement o...

GetHuman-klaisan's customer service issue with AirBnB from June 2018

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The issue in GetHuman-klaisan's own words
I have booked an accommodation in Osaka end of this year. With recent rules implement on Airbnb by Japan government, I’ve contacted my host various times to check and confirm whether my booking is affected or not. But couldn’t get any response from the host. Thus, we would like to request to cancel the reservation with full refund, as we unable to contact the host to assure our booking. Looking forward for your reply and appreciate the assistance. Thank you.
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AirBnB

Customer service issue
Reported by GetHuman-klaisan
Jun 28th, 2018 - 10 mons ago
I have an issue with AirBnB too
Fixed
Seen by 4 customers so far
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman-klaisan started working on this issue
Jun 28th, 2018 1:45pm
GetHuman-klaisan indicated the issue is not fixed yet.
Jun 29th, 2018 6:39am
GetHuman-klaisan indicated the issue is not fixed yet.
Jun 30th, 2018 12:59am