I made a booking but the host never accepted. I cancelled it but my card is still charg...

GetHuman747765's customer service issue with AirBnB from June 2018

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The issue and preferred resolution, in GetHuman747765's own words:
I made a booking but the host never accepted. I cancelled it but my card is still charged for the amount. I want to know when will I get a refund !
I trust that AirBnB will make this right and come up with a resolution that is fair.
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AirBnB

Customer service issue
Reported by GetHuman747765
Jun 4th, 2018 - 14d ago
I have an issue with AirBnB too
Not resolved
Seen by 1 customer so far
Similar issue to 251 others
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman747765 started working on this issue
Jun 4th 2:28pm