I booked the air bnb to Bermuda which is next week. Received a message saying payment d...

GetHuman698466's customer service issue with AirBnB from May 2018

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The issue in GetHuman698466's own words
I booked the air bnb to Bermuda which is next week. Received a message saying payment didn’t go threw so it was cancelled. I went on and repurchased it again so we wouldn’t look the booking. Paid it in full. How do I get a refund for the first half I paid initially as I received a new credit card and no one ever called or reached out to me. I even confirmed with the host that payment was ok. Please help ASAP
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AirBnB

Customer service issue
Reported by GetHuman698466
May 19th, 2018 - 10 mons ago
I have an issue with AirBnB too
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Seen by 2 customers so far
Similar issue to 13 others
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Timeline
GetHuman698466 started working on this issue
May 19th, 2018 12:24am