Hello, i reserved a airbnb for sunday of last week. The host was not messaging me back...

GetHuman689555's customer service issue with AirBnB from May 2018

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The issue in GetHuman689555's own words
Hello, i reserved a airbnb for sunday of last week. The host was not messaging me back or confirming check in time or answering any questions. So i called and she sounded groggy and half asleep at *pm in the day time. Then, she hung up on me and wouldnt answer my calls. So i decided to cancel the booking. The only problem is that the card i used to book the reservation got stolen a few days later and i had to close it and get a new one. So i need to give airbnb the proper card so i can recieve my funds back. Thank you!
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Customer service issue
Reported by GetHuman689555
May 16th, 2018 - 10 mons ago
I have an issue with AirBnB too
Not resolved
Seen by 7 customers so far
Similar issue to 331 others
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
GetHuman689555 started working on this issue
May 16th, 2018 2:09pm