I try to pay my booking, and then you require a email address, l entered the email add...

GetHuman649344's customer service issue with AirBnB from May 2018

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Before contacting them, items GetHuman649344 may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman649344's own words
I try to pay my booking, and then you require a email address, l entered the email address but it failed because the email address have been used(l don't know why l need to enter a new e-mail address ) and then now l can't book and even log in my account.
GetHuman649344 did not yet indicate what AirBnB should do to make this right.
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AirBnB

Customer service issue
Reported by GetHuman649344
May 2nd, 2018 - 5 mons ago
I have an issue with AirBnB too
Not resolved
Seen by 3 customers so far
Similar issue to 4301 others
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Timeline
GetHuman649344 started working on this issue
May 2nd 2:27pm