My account was set up in error from the beginning then a new account was created that b...

GetHuman2328187's customer service issue with AT&T from February 2019

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The issue in GetHuman2328187's own words
My account was set up in error from the beginning then a new account was created that brought the errors on to it as well. I have been continually billed for * lines when I have *. I have spent over ** hours on the phone since dec ** and been assured they are cancelled and someone is working to resolve this issue. My phones service has been turned off * times in ** days when I have been assured each time that it won’t be again till this is resolved. My service is currently off and I’ve been on the phone for * hours..... lost the connection and no one has called me back...... I’m now on hold to talk to someone again for ** min. This is more time off work and more expense and hardship on me at ATT responsibility
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AT&T

Customer service issue
Reported by GetHuman2328187
Feb 28th, 2019 - 3 mons ago
I have an issue with AT&T too
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Seen by 3 customers so far
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Timeline
GetHuman2328187 started working on this issue
Feb 28th 6:15pm