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Before contacting them, items GetHuman2328187 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman2328187's own words
My account was set up in error from the beginning then a new account was created that brought the errors on to it as well. I have been continually billed for * lines when I have *. I have spent over ** hours on the phone since dec ** and been assured they are cancelled and someone is working to resolve this issue. My phones service has been turned off * times in ** days when I have been assured each time that it won’t be again till this is resolved. My service is currently off and I’ve been on the phone for * hours..... lost the connection and no one has called me back...... I’m now on hold to talk to someone again for ** min. This is more time off work and more expense and hardship on me at ATT responsibility
GetHuman2328187 did not yet indicate what AT&T should do to make this right.
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