Been trying to get a refund for a cellphone when sent a return label by an ATT&T rep. W...

GetHuman-tubetime's customer service issue with AT&T from October 2018

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The issue in GetHuman-tubetime's own words
Been trying to get a refund for a cellphone when sent a return label by an ATT&T rep. Why was I sent this label if this is not return protocol?
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AT&T

Customer service issue
Reported by GetHuman-tubetime
Oct 12th, 2018 - 2 mons ago
I have an issue with AT&T too
Not resolved
Seen by 3 customers so far
Similar issue to 3261 others
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Timeline
GetHuman-tubetime started working on this issue
Oct 12th 7:12pm