I have spent three months and over * hours on the phone trying to get an issue handled...

GetHuman-jacquebl's customer service issue with AT&T from April 2018

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I have spent three months and over * hours on the phone trying to get an issue handled. I returned a phone * months ago and purchased a new phone and still have not been credited the $***.**. I have spoken to customer loyalty three times and have been told my issue is handled. My cell phone has been shut off twice in the last week, I have been transferred, put on hold, disconnected and sent to different people who assured me my problem has been taken care of. I have had it! my phone is turned off again! So much for customer service let alone customer loyalty. I need someone in charge to go over my account and call me with a solution.
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AT&T

Customer service issue
Reported by GetHuman-jacquebl
Apr 27th, 2018 - 8 mons ago
I have an issue with AT&T too
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GetHuman-jacquebl started working on this issue
Apr 27th 3:38pm
GetHuman-jacquebl shared this issue with friends on Facebook
Apr 27th 3:38pm
GetHuman-jacquebl confirmed the issue is fixed. Hooray!
Apr 28th 5:00pm