eTrade Help Pages

eTrade Customer FAQ, Forum, and Online Help Desk

eTrade Help @ us.etrade.com
Customer Help
Average time to fix: (9 hours)
Busiest time: 9:30am
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Recent eTrade help topics searched

I need my password reset
Error "account not approved for trading"
Can I withdraw the money that my stocks have made
I need to active my account and need to talk to customer service to do so
I have a pending correspondence request regarding a case * **************.
Was told to call customer service to fully activate my account.
Transfer was declined
Due to a change in your account status, access to certain features in your account(s) m...
I would like to know how to obtain a personal loan from my individual ***k for personal use.
Approval of Account verification status. Funds have cleared, but cant trade.
I fogot my password and or user name, I'm just signed up for think or swim.**I know it...
I have three accounts and a trade i did in one account showed up in another account.
I’m locked out of my account.
Stock transfer from my company's AST account to my etrade account
I switched my cash account to a margin account, but I would like it to go back to a cas...
App will not let me buy and or trade. Money has successfully been transferred from my b...
I am a shareholder with E*TRADE. I have an individual account. My husband recently sign...

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eTrade Online Help at us.etrade.com - Info & Stats

Help desk addresshttps://us.etrade.com/customer-service?ploc=topnav
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9:30am
Average turnaround time9
Rank amongst all ways to reach them2
Other means of communicationphone, web
Communication customer rating63%
Quality of help rating78%
Votes for online help30
When this was last updatedTue Feb 23 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-786-2575

eTrade Help Pages: What to Know

This is the eTrade help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for eTrade's best customer help page or faq or forum, this is the best entry point according to 3,510 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-786-2575) which we show above. Sometimes when you dig through the various help topics and volumes on us.etrade.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from eTrade agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting eTrade: General Information

eTrade has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with eTrade using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-786-2575 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like eTrade.

Do eTrade and GetHuman work together?

GetHuman has no relationship with eTrade and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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