Virgin Media Help Pages

Virgin Media Customer FAQ, Forum, and Online Help Desk

Virgin Media Help @ help.virginmedia.com
Customer Help
Average time to fix: (54 hours)
Busiest time: 1pm
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Recent Virgin Media help topics searched

My remote control is not working efficiently
I upgraded my speed and was supposed to receive a new box, I have got my latest invoice...
I am experiencing packet loss*high latency on my Xbox Series X and would like to know w...
I have had a SIM-only deal with Virgin since April ****. I have no mobile signal at hom...
I want my price lowering
I have been with you for a few years now but you kept putting it up we are pension...
Hello,**My package was due to renew to an affordable rate but one of your agents said t...
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I need to find out when my contract ends and this is required in writing. *An email I h...
Cancelled on **th March and just received a further bill well past the ** day cancellat...
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to be getting ***Mb speed, I'm getting only ***
My contract has been sent to my email address but I can’t sign into It due too my accou...

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Virgin Media Online Help at help.virginmedia.com - Info & Stats

Help desk addresshttps://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1002&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=1&VM_CUSTOMER_TYPE=Cable&CMD=ESCALATION_REQUEST#
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1pm
Average turnaround time54
Rank amongst all ways to reach them6
Other means of communicationphone, chat, web
Communication customer rating94%
Quality of help rating93%
Votes for online help40
When this was last updatedTue May 24 2022 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number0845 4541111

Virgin Media Help Pages: What to Know

This is the Virgin Media help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Virgin Media's best customer help page or faq or forum, this is the best entry point according to 10,914 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (0845 4541111) which we show above. Sometimes when you dig through the various help topics and volumes on help.virginmedia.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Virgin Media agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Virgin Media: General Information

Virgin Media has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Virgin Media using 3 different media: phone, chat, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 0845 4541111 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Virgin Media.

Do Virgin Media and GetHuman work together?

GetHuman has no relationship with Virgin Media and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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