Virgin Media Help Pages

Virgin Media Customer FAQ, Forum, and Online Help Desk

Average time to fix: (51 hours)
Busiest time: 1:45pm
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Virgin Media Online Help at help.virginmedia.com - Info & Stats

Help desk address
https://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1002&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=1&VM_CUSTOMER_TYPE=Cable&CMD=ESCALATION_REQUEST#
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
1:45pm
Average turnaround time
51
Rank amongst all ways to reach them
6
Other means of communication
phone, chat, web
Communication customer rating
91%
Quality of help rating
90%
Votes for online help
36
When this was last updated
Sat Jun 16 2018 08:00:00 GMT+0000 (UTC)
Best phone number
0845 4541111

Virgin Media Help Pages: What to Know

This is the Virgin Media help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Virgin Media's best customer help page or faq or forum, this is the best entry point according to 10,914 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (0845 4541111) which we show above. Sometimes when you dig through the various help topics and volumes on help.virginmedia.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Virgin Media agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Virgin Media: General Information

Virgin Media has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Virgin Media using 3 different media: phone, chat, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 0845 4541111 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Virgin Media.
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