Virgin Media Help Pages
Virgin Media Customer FAQ, Forum, and Online Help Desk
Average time to fix: (50 hours)
Busiest time: 9am
Recent Virgin Media help topics searched
I need help setting an arrangement to pay my bill
reset my online account
I need to speak to a person about replacing the outside box where Virgin media enters m...
The box in the bedroom is coming up with a message that states box is out of date and B...
I want to arrange a date for paying my bill so I do not get cut off
Virgin home phone. Ok to phone out but cannot receive incoming calls. Dead line
I would like to take a phone contract out.
My direct debit was due today but not enough money in my account. I can pay **th Novemb...
Our landlines are down again. This is now outrageous. Can someone please phone us as so...
I am. Returning one of my tivo boxes last night virginndeitched one off unfortunately t...
Cannot log into my account
I phoned the broadband customer service it said it needed to run some checks on the WiF...
Collecting our box- we are due to collect our virgin box tomorrow but have had no detai...
Hi,*We are getting our virgin box delivered but haven’t been told where to collect it f...
Box does not seem to be working, have rebooted box and modem but still not working only...
My Tivo remote control is not working, changed batteries and tried to reset. Please sen...
So we are already with you guys. I just want to know does the broadband covers all room...Get help with my issue
Virgin Media Online Help at help.virginmedia.com - Info & Stats
Help desk address
Department you interact with
Help desk hours
24 hours, 7 days
What is the busiest time for help
Average turnaround time
Rank amongst all ways to reach them
Other means of communication
phone, chat, web
Communication customer rating
Quality of help rating
When this was last updated
Sat Mar 28 2020 08:00:00 GMT+0000 (UTC)
Best phone number
Virgin Media Help Pages: What to Know
This is the Virgin Media help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Virgin Media's best customer help page or faq or forum, this is the best entry point according to 10,914 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (0845 4541111) which we show above. Sometimes when you dig through the various help topics and volumes on help.virginmedia.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Virgin Media agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Virgin Media: General Information
Virgin Media has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Virgin Media using 3 different media: phone, chat, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 0845 4541111 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Virgin Media.
Do Virgin Media and GetHuman work together?
GetHuman has no relationship with Virgin Media and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.