Virgin Media Help Pages

Virgin Media Customer FAQ, Forum, and Online Help Desk

Virgin Media Help @ help.virginmedia.com
Customer Help
Average time to fix: (53 hours)
Busiest time: 2:15pm
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.

Recent Virgin Media help topics searched

Hi it is Raj Gogna here, my wife is not working at all and I have reset the router but...
I have called a few times regarding this issue and got through twice, both times the ad...
I was burgled last Monday morning early hours police were informed and I have crime num...
I want to join but carnt get through on the phone i would like a contract if a samsung...
I am an oomph customer. Therefore I believe I should be able to access the new Sky UHD...
i was promised*expected a replacement SIM as the service to *********** was discontinue...
Martin Pritchard, ** Clarendon Road, Weston-super-Mare, BS** *EF. After a visit from yo...
my phone is showing no service. i have tried resetting, taking out he sim, turning of a...
Taking money for a package I never asked for can’t get into me online account sayjng wr...
I not happy as u cute my bill to early and my phone is not let chat to people
My e mail account. I am getting message...." We couldn't access this account .You might...
Our February bill was the first bill since having broadband installed.We ot a shock as...
I have Blue light Card, can I have some discounts on my bill?
To find out when upgrade is?
My brother brought a new smart tv but he can't connect it to the wi fi ?, he's not tech...
Router*Is ur router router wrorbenejenbehrbrrbbrebensnwbebbrrbhre Shehsnsb*Shen end*Sjs...
Hi my broadband has been dropping at different times during the day for the last number...

Get help with my issue

Virgin Media Online Help at help.virginmedia.com - Info & Stats

Help desk addresshttps://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1002&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=1&VM_CUSTOMER_TYPE=Cable&CMD=ESCALATION_REQUEST#
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:15pm
Average turnaround time53
Rank amongst all ways to reach them6
Other means of communicationphone, chat, web
Communication customer rating93%
Quality of help rating92%
Votes for online help39
When this was last updatedWed May 05 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number0845 4541111

Virgin Media Help Pages: What to Know

This is the Virgin Media help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Virgin Media's best customer help page or faq or forum, this is the best entry point according to 10,914 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (0845 4541111) which we show above. Sometimes when you dig through the various help topics and volumes on help.virginmedia.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Virgin Media agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Virgin Media: General Information

Virgin Media has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Virgin Media using 3 different media: phone, chat, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 0845 4541111 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Virgin Media.

Do Virgin Media and GetHuman work together?

GetHuman has no relationship with Virgin Media and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Virgin Media Contact Info

Other Company Help Desks

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!