Venmo Help Pages

Venmo Customer FAQ, Forum, and Online Help Desk

Average time to fix: (26 hours)
Busiest time: 2:30pm
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Recent Venmo help topics searched

Hi name is Brandy Gamez email leftysright *****@***.com *I no longer access that email...
I want to discontinue my account
I can’t get into my account and I need the money off of my Venmo account and I don’t ha...
I received a payment yesterday and it never transferred to my card
You have taken money from my son's account twice but it has never gotten to my account...
My account was frozen on the **th and my rent is due today. I believe I have been a vic...
I put a transfer to an account I haven’t gotten verified and my money still isn’t there...
I no longer have the phone that is listed in my venmo account and therefore cannot get...
Hello, I am having difficulty signing up for Venmo, my issue is when I put in my phone...
Venmo acct: have one, can’t remember acct or password. have new email AND new device so...
I’m not able to confirm my identity to access my Venmo account because I have a new num...
Can my wife have Venmo acct. w same bank account ?
I can no longer get access to the number on my venmo for confirmation code. I know ever...
My account is frozen but I already verified with my id , I have *** dollars that I need...
I tried to wire money to my son but his bank doesn’t use Zelle Which is used by my bank...
My account was on hold until I paid Venmo back the $** they covered for a payment when...
Need to send transfer from moom
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Venmo Online Help at help.venmo.com - Info & Stats

Help desk address
https://help.venmo.com/hc/en-us/requests/new
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
2:30pm
Average turnaround time
26
Rank amongst all ways to reach them
2
Other means of communication
email, web, phone
Communication customer rating
75%
Quality of help rating
91%
Votes for online help
723
When this was last updated
Thu May 28 2020 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number
855-812-4430

Venmo Help Pages: What to Know

This is the Venmo help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Venmo's best customer help page or faq or forum, this is the best entry point according to 37,602 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (855-812-4430) which we show above. Sometimes when you dig through the various help topics and volumes on help.venmo.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Venmo agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Venmo: General Information

Venmo has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Venmo using 3 different media: email, web, phone. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 855-812-4430 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Venmo.

Do Venmo and GetHuman work together?

GetHuman has no relationship with Venmo and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.
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