UPS Help Pages
UPS Customer FAQ, Forum, and Online Help Desk
Average time to fix: (10 hours)
Busiest time: 9am
Recent UPS help topics searched
Package is missing, we don't have a tracking number, we need to find the lost package b...
Please deliver all my packages, outside my apartment BUILDING only.**Christine West** P...
Package has not arrived. ***ZX*W***YW********
Would like to report a UPS driver who is blocking mailboxes in my delivery area. This i...
My shipment has said it’s going to be delivered for the past two days
Delivery issue**strip mall, I have always left detailed info about deliveries
The keep saying there is an issue with delivery but my order has a note on it and we we...
I need to speak to an agent. Our driver is leaving packages*without getting a signatur...
I'm trying to speak to human resources so they can provide me with a letter of proof th...
I have three packages that I need to "return to sender - refused". I'm disabled & unabl...
I have three unopened packages I am "returning to sender". How do I ask UPS to pick the...
Was home waiting for * days for my package, everyday get same excuse no one home, can't...
My package was delivered to the wrong ups store it was supposed to go to barre Vermont...
I had an order with * packages in it and i set a pickup location at a UPS store for all...
Tell me what we need to do to get the package released which is in Moscow and delivered...
The package I sent is in Moscow on hold. it been in the same status for a week now. WHY?
I SENT A PACKAGE TO Russia AND IS ON HOLD FOR THE PAST WEEK. *TRACKING **Z*E**X...Get help with my issue
UPS Online Help at ups.com - Info & Stats
Help desk address
Department you interact with
Help desk hours
24 hours, 7 days
What is the busiest time for help
Average turnaround time
Rank amongst all ways to reach them
Other means of communication
phone, chat, facebook, email, web, twitter
Communication customer rating
Quality of help rating
Votes for online help
When this was last updated
Tue Feb 11 2020 09:00:00 GMT+0000 (UTC)
Best phone number
UPS Help Pages: What to Know
This is the UPS help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for UPS's best customer help page or faq or forum, this is the best entry point according to 157,950 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-742-5877) which we show above. Sometimes when you dig through the various help topics and volumes on ups.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from UPS agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting UPS: General Information
UPS has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with UPS using 6 different media: phone, chat, facebook, email, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-742-5877 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like UPS.
Do UPS and GetHuman work together?
GetHuman has no relationship with UPS and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.