UPS Help Pages

UPS Customer FAQ, Forum, and Online Help Desk

UPS Help @ ups.com
Customer Help
  • It takes an average of 10 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 1:15pm.
  • Common topics include Lost Package, Track a Package, Change Delivery Address, Missing Delivery, Delivery Issue, and more.
Since there is a phone number available, we have to recommend calling UPS and talking to a real human being instead of searching their help site for answers.

Recent UPS help topics searched

My package hasn't been updated for * to * days can u update it its been saying in same...
My package has been late for * days now.
Need package today or never
Check on an existing claim
Driver did not attempt delivery. I'm trying to get package held so I can pick it up as...
Proof of delivery photo of package
I didn't receive my package.
Want to know next step in application process and know orientation date
Package for FedEx dropped in UPS bin
We are a new business. We have a new UPS shipping account that I have yet to use. Our p...
I missed a delivery and want to re-schedule.
Package delivery problem
*ZA**B**************I paid UPS for a change of delivery address and received an email t...
Failed to deliver package

UPS Online Help at ups.com - Info & Stats

Help desk addresshttp://www.ups.com/content/us/en/index.jsx?WT.svl=BrndMrk
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:15pm
Average turnaround time10
Rank amongst all ways to reach them8
Other means of communicationphone, chat, facebook, email, web, twitter
Communication customer rating85%
Quality of help rating71%
Votes for online help5,402
When this was last updatedFri Mar 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-742-5877

UPS Help Pages: What to Know

This is the UPS help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for UPS's best customer help page or faq or forum, this is the best entry point according to 157,950 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-742-5877) which we show above. Sometimes when you dig through the various help topics and volumes on ups.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from UPS agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting UPS: General Information

UPS has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with UPS using 6 different media: phone, chat, facebook, email, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-742-5877 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like UPS.

Do UPS and GetHuman work together?

GetHuman has no relationship with UPS and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

UPS Contact Info

Other Company Help Desks

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!