UPS Help Pages

UPS Customer FAQ, Forum, and Online Help Desk

UPS Help @ ups.com
Customer Help
Average time to fix: (10 hours)
Busiest time: 10:15am
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Recent UPS help topics searched

I need to pick my package up from ups location I did not receive a slip regarding the n...
When will UPS pick up my package? My tracking number is *Z*****R*********.
I have been waiting to receive some mail I have an appointment told but don't want to m...
I was to have a package drop off on ******* it said when delivered met customer women...
My package has been stuck less than ** miles from me since Friday. The website tells m...
I keep getting shipped items from UPS that has been damaged in shipping, which lower th...
Address correction on perfectly accurate address is needed
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I have a package to be returned to amazon and I cannot arrange for pickup
I have a pachage to b e returned and i need a pickup
My package is * hour and ** minutes away but won’t be delivered for another * days (the...
Kevin ups driver told me to call you. He's attempted *delivere a package. Please help...
The “guaranteed” * day shipping scam you have is ********. I paid for your scam on the...
Please call me concerning a package that I mailed to my son in Los Angeles, CA on...
Submitted a damage claim on ********* for Ceramic Christmas Tree - Tracking * *Z**V**V...
Package has been in transit with no delivery date for over a week. Package is a firearm.
ups choice delivery missed, tracking not updated, depot is a mile from my house, I'll c...

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UPS Online Help at ups.com - Info & Stats

Help desk addresshttp://www.ups.com/content/us/en/index.jsx?WT.svl=BrndMrk
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time10
Rank amongst all ways to reach them8
Other means of communicationphone, chat, facebook, email, web, twitter
Communication customer rating89%
Quality of help rating75%
Votes for online help5,405
When this was last updatedTue Feb 23 2021 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-742-5877

UPS Help Pages: What to Know

This is the UPS help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for UPS's best customer help page or faq or forum, this is the best entry point according to 157,950 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-742-5877) which we show above. Sometimes when you dig through the various help topics and volumes on ups.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from UPS agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting UPS: General Information

UPS has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with UPS using 6 different media: phone, chat, facebook, email, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-742-5877 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like UPS.

Do UPS and GetHuman work together?

GetHuman has no relationship with UPS and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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