UPS Help Pages
UPS Customer FAQ, Forum, and Online Help Desk
Average time to fix: (10 hours)
Busiest time: 9:30am
UPS Online Help at ups.com - Info & Stats
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UPS Help Pages: What to Know
This is the UPS help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for UPS's best customer help page or faq or forum, this is the best entry point according to 157,950 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-742-5877) which we show above. Sometimes when you dig through the various help topics and volumes on ups.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from UPS agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting UPS: General Information
UPS has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with UPS using 6 different media: phone, chat, facebook, email, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-742-5877 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like UPS.