Straight Talk Help Pages

Straight Talk Customer FAQ, Forum, and Online Help Desk

Average time to fix: (38 hours)
Busiest time: 1:30pm
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Recent Straight Talk help topics searched

I forgot my password and I no longer have access to the registered email address. I ha...
I have had ***** of my reward points pending since December *th. I've talked to custome...
I bought a jetpack hotspot for straight talk and was able to login into the admin page...
My number is ***-***-****. Lori Frazier. Email *****@***.com. have no mobile service
I have no mobile phone service with my prepaid account. No text or call capabilities. I...
For * months in a roll my data has been cut off and u haven't used it all I want my pho...
My iPhone *s plus stopped working and I want to exchange it for a new one.
I have only had my phone for a month got it for Christmas. Charger won't go all the way...
I called January * **** to refill my unlimited plan and my bank account was charged * t...
January * **** I refilled my unlimited service through the automated number and was cha...
After ** years with you I am in complete shock with how I have been treated the last tw...
When I upgrade phones. Will I be able to transfer my same phone number to the new phone?
My last * numbers scratched off of the card.
For the last ** I've had a defective phone that straight talk sold me u have been told...
I switch from an iPhone *s plus to a samsung galaxy **se and now everyone that texts me...
I want to switch phones but when put sim n other phone it wont work and says to put bac...
I have upgraded my account to unlimited and I cant get internet access on my computer u...
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Straight Talk Online Help at straighttalk.com - Info & Stats

Help desk address
http://www.straighttalk.com/wps/portal/home/shop/phones/!ut/p/b1/hc5LboMwFAXQtWQFfsYOhiGFYPN3IE2xJxFKqwbEJ_2oCay-tKqUSlHaN7vSuboPaaSwQU1YUtvCqES6rz7q5-q9Hvqq_cra3HkQJmTtCIOwxIIgLhjnMsSQsRmo3yA38QxkzH0PxwQs9l__AelvAjfOgR9wmRBsOU8It-AsBeqyv0HmG1fg6slUDN0TUj
Call-back available
NO
Department you interact with
New Customers
Help desk hours
24 hours, 7 days
What is the busiest time for help
1:30pm
Average turnaround time
38
Rank amongst all ways to reach them
7
Other means of communication
phone, chat, email, twitter, web, facebook
Communication customer rating
81%
Quality of help rating
55%
Votes for online help
547
When this was last updated
Thu Feb 20 2020 09:00:00 GMT+0000 (UTC)
Best phone number
800-876-5753

Straight Talk Help Pages: What to Know

This is the Straight Talk help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Straight Talk's best customer help page or faq or forum, this is the best entry point according to 115,920 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-876-5753) which we show above. Sometimes when you dig through the various help topics and volumes on straighttalk.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Straight Talk agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Straight Talk: General Information

Straight Talk has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Straight Talk using 6 different media: phone, chat, email, twitter, web, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-876-5753 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Straight Talk.

Do Straight Talk and GetHuman work together?

GetHuman has no relationship with Straight Talk and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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