Steam Software Help Pages

Steam Software Customer FAQ, Forum, and Online Help Desk

Average time to fix: (100 hours)
Busiest time: 10:45am
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Recent Steam Software help topics searched

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I've listed an item on the market more than ** hours ago and it still does not appear u...
i can't download or play a game i've activated on steam. no matter what i do, it shows...
Looking to refund a dlc for a game that I have had for a long time and bought the dlc r...
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Steam Software Online Help at support.steampowered.com - Info & Stats

Help desk address
https://support.steampowered.com/newticket.php
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
10:45am
Average turnaround time
100
Rank amongst all ways to reach them
1
Other means of communication
web, phone
Communication customer rating
87%
Quality of help rating
84%
Votes for online help
330
When this was last updated
Sat Apr 04 2020 08:00:00 GMT+0000 (UTC)
Best phone number
425-889-9642

Steam Software Help Pages: What to Know

This is the Steam Software help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Steam Software's best customer help page or faq or forum, this is the best entry point according to 49,686 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (425-889-9642) which we show above. Sometimes when you dig through the various help topics and volumes on support.steampowered.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Steam Software agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Steam Software: General Information

Steam Software has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Steam Software using 2 different media: web, phone. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 425-889-9642 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Steam Software.

Do Steam Software and GetHuman work together?

GetHuman has no relationship with Steam Software and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.
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