How Do I Recover My Steam Software Account?

Losing access to a Steam account can stem from a few factors. Often, the situation occurs suddenly, leaving users confused and curious about resolving their issues. Whether some individuals are victims of a hacker or forget their password, recovering an account requires patience. If you cannot access your software client, follow these steps to start the self-recovery process.

Jeff Whelpley is the editor / author responsible for this content.
Dec 9, 2022

Recovering a Steam account can be easy or challenging, depending on the situation. There are valid reasons why users lose access to their accounts. If you're experiencing difficulty accessing your dashboard, read on to update your credentials.

Common Reasons for Steam Account Recovery

Many Steam users lose their accounts daily and often without explanation. While the platform ensures a secure connection for its users, there are instances where data can be compromised.

Hacked User Account

Hacking is a common issue on the Steam client and is tricky to resolve. Some individuals assume it's preventable by signing out after every session, but their data is still accessible. Therefore, additional security measures such as a verification code or confirmation text message are necessary.

Suspicious Activity

Using Steam for fraudulent reasons rather than video game purchases, downloads, installations, and social interaction can lead to a lost account. Unfortunately, a user may accidentally violate the policy and lose their privileges as a consequence. However, if they knowingly perform actions against the rules, they can face a permanent ban from the Steam platform.

How to Recover Your Account

Follow the steps below to update your Steam login information:

  1. Visit your login page and click Retrieve a Lost Account.
  2. Scroll to I know my account name, and then click Next.

An account reset includes a temporary code and secret question:

  1. Enter the code and answer your question.
  2. Reset your new password, then click Submit.

You can also perform self-recovery using the mobile app:

  1. Open your app, click on the menu icon, and choose Confirmation.
  2. Select Account Recovery and tap Confirm.
  3. Click Change My Password and I forgot my password.
  4. Choose Text to My Phone Number.
  5. Copy the code, type it in the box, and click Continue.
  6. Enter your new password and click Change Password.

Contacting Steam Support

If you still have trouble retrieving your Steam account, contact the customer support team for assistance. If you choose to initiate communication by phone, you will be connected to an agent to help assess the best solution for your issue.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Recover My Steam Software Account?

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Steam Software

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Recovering a Steam Software Account
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