What is the support and maintenance policy for Guidance Software, Inc. products?

Guidance Software, Inc. is committed to providing comprehensive support and maintenance for its products. We offer various support options to cater to our customers' needs. Our standard support and maintenance policy includes access to our online support portal, where customers can find product documentation, tutorials, and frequently asked questions. Additionally, customers receive software updates and patches to ensure their products are up to date and function optimally. We also offer a support hotline, staffed by knowledgeable experts who can assist with technical issues and troubleshooting. Customers can choose extended support and maintenance packages for more in-depth assistance, including phone and email support for critical matters. Our support and maintenance policy ensures that customers receive the necessary resources and assistance to maximize the value of their Guidance Software, Inc. products.