Guidance Software, Inc. Customer Service

Phone Number & Contact Info

Guidance Software, Inc.'s Best Phone Number

866-973-6577
Toll-free·Calls Technical Support·Most popular Guidance Software, Inc. number
Q:

How do I talk to a live human at Guidance Software, Inc.?

A:Calling this Guidance Software, Inc. number should go right to a real human being
Q:

Does Guidance Software, Inc. offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Guidance Software, Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Guidance Software, Inc. number should go right to a real human being
In fact, much of this information on this page is superfluous because this Guidance Software, Inc. phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Guidance Software, Inc. operates the call center for this 866-973-6577 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Guidance Software, Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Guidance Software, Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Guidance Software, Inc. is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Guidance Software, Inc.

In summation, the best day to call Guidance Software, Inc. is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Guidance Software, Inc. staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Guidance Software, Inc.

If you have time to do a bit of reading before you call Guidance Software, Inc., we recommend you read over some of our problem-specific articles.

What is Guidance Software, Inc. and what do they do?

Guidance Software, Inc. is a leading provider of digital investigation and cybersecurity solutions. They specialize in empowering organizations to uncover, analyze, and respond to digital evidence effectively. By leveraging advanced technology and forensic expertise, Guidance Software helps customers in both the public and private sectors to address the challenges of digital investigations, e-discovery, and information security. Through their flagship product, EnCase, they offer a suite of software solutions that enable digital forensics, endpoint security, incident response, and data risk management. With a focus on delivering comprehensive and reliable solutions, Guidance Software helps organizations navigate complex digital environments, protect sensitive data, and mitigate risks associated with cyber threats and data breaches.

What products does Guidance Software, Inc. offer?

Guidance Software, Inc. offers a range of products designed to help organizations effectively manage and protect digital information during investigations, litigation, and cybersecurity incidents. Their flagship product, EnCase® Forensic, is a leading digital forensic platform widely used by law enforcement agencies and corporations worldwide. EnCase® Endpoint Investigator is designed for proactive enterprise investigations, while EnCase® Mobile Investigator helps with mobile forensics. EnCase® eDiscovery assists organizations in managing legal and regulatory challenges during litigation. For incident response and endpoint security needs, Guidance Software offers EnCase® Endpoint Security, providing real-time detection, response, and threat hunting capabilities. Additionally, EnCase® solutions have evolving cloud capabilities to handle investigations in cloud environments. These products, reflecting Guidance Software's expertise in digital investigations, forensics, and cybersecurity, enable organizations to respond, investigate, and protect against threats in an efficient and effective manner.

What is the pricing structure for Guidance Software, Inc. products?

Guidance Software, Inc. offers a flexible pricing structure for its products to cater to the diverse needs of its customers. As an industry leader in digital investigations and cyber security solutions, Guidance Software tailors its pricing based on factors such as the type of product, the size of the organization, and the specific requirements of the customer. The company offers a range of licensing options, including perpetual licenses and subscription-based models, allowing customers to choose what best suits their needs. For a more accurate pricing quote, it is recommended to contact the Guidance Software sales team, who will work closely with customers to understand their unique circumstances and provide a tailored pricing solution.

Top Guidance Software, Inc. customer service problems

Click the link above to get answers to just about any Guidance Software, Inc. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Guidance Software, Inc. Customer Service Contacts

There are of course other ways to contact Guidance Software, Inc. customer service besides the phone. Below we list the best ones, by medium.

Guidance Software, Inc. Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Guidance Software, Inc. will reply our your email.

Guidance Software, Inc. Customer Help Desk / Web Support

guidancesoftware.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Guidance Software, Inc. customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Guidance Software, Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Guidance Software, Inc. agent. This phone number is Guidance Software, Inc.'s best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-973-6577 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Guidance Software, Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Guidance Software, Inc. has 1 phone number. It's not always clear what is the best way to talk to Guidance Software, Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Guidance Software, Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Guidance Software, Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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