A:Dial 5, then 6, then 2, then 1. Technical Support and Customer Service for new and existing customers.Our free phone can also navigate phone menus to get a live human at Simple Mobile for you.
Q:
Does Simple Mobile offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 8am-11:45pm EST.The least busy day is Sunday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 14 seconds.The longest hold times are on Saturday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Simple Mobile below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Simple Mobile phone number to document the phone system.
Here is how our research team describes the way the Simple Mobile phone system greets you: Refill your service or add from your stash, press 1. Activate your phone number, press 2. Add a line, press 3. Enroll all your lines in auto-refill, press 4. Change your phone number, press 5. Technical support, press 6. Purchase accessories, press 7. For everything else, press 8.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Dial 5, then 6, then 2, then 1. Technical Support and Customer Service for new and existing customers.
Below are some clips we've found from Simple Mobile's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Simple Mobile.
If your phone recently stopped working, please turn off your phone and back on.
If you continue to experience issues or are calling for a different reason, please continue to hold for an agent.
This call may be recorded for quality assurance.
We may need to collect some information from you.
To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California privacy notice at the bottom of the simple mobile dot com home page.
You also may be selected for a survey at the end of this call.
To refill your service or to add from your stash, press one.
To activate your phone number, press two."
Excerpt from a call with Simple Mobile
Friday, January 19, 2024 3:40 AM
The first phone menu
"Thank you for calling Simple Mobile.
I'm your virtual assistant.
We and our partners may record or monitor this call for quality.
System training, and personal We may need to collect some information from you.
To learn how we use safeguard that information, visit the link titled privacy policy or your privacy notice at the bottom of the simple mobile dot com home page.
You also may be selected for a call.
To refill your service, or to add from your stash, press one.
Activate your phone number, press to add a line to an existing account, press three.
To enroll the lines in your account in auto refill, press four."
Excerpt from a call with Simple Mobile
Sunday, September 15, 2024 4:22 AM
After you press 1
"To change your phone To pay using a credit or debit card, press one.
If you already have a service plan card, press two."
Excerpt from a call with Simple Mobile
Thursday, March 28, 2024 2:43 PM
After you press 2
"To add a line to an existing account, press three.
To enroll all the if you would like to use an existing number, press one."
Excerpt from a call with Simple Mobile
Saturday, May 25, 2024 1:12 PM
What are the hours and when should I call?
Simple Mobile operates the call center for this 877-878-7908 phone number Mon-Sun 8am-11:45pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 4,208 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Simple Mobile call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Simple Mobile phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Simple Mobile staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Simple Mobile is Sunday.The most busy day to call is Monday, which averages 45% more phone calls by comparison.Again, this is based on a sample of 4,208 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Saturday, which is 157% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Simple Mobile is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Simple Mobile staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
This number appears to be solely an automated system, which isn't a bad thing because it's actually quite helpful. When you call, you're able to use this number to set up a phone number with Simple Mobile. The system will ask you to add to your service, add a line to your account, change your phone number, get tech support, purchase phones or activate a new phone number.
I opted to go with adding a line to my account, and the system took me into the section for adding a line. It asked me to enter in the information from my Simply Mobile device, which I didn't have available. I gave no response, and the system gave me three opportunities to enter my information.
After the third opportunity, the system took me to a totally different menu, where I could choose to enter in my phone number that I wanted to add. I chose not to enter my phone number at this point, as I was worried that doing so would cause it to attempt to change my number.
I tried a second call, and with this one, I decided to try changing my phone number. This time, the system took me over to a section that asked me to input the number that I wanted to change. It appears that the system has it built in that only existing customers can change a number, as it would not accept the phone number I entered on two occasions.
Based off this, it appears that Simply Mobile has a fine setup that allows customers to get help from the automated system whenever they need it. If I were a customer of Simply Mobile, I would absolutely use this number again if I were to need assistance.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Simple Mobile
If you have time to do a bit of reading before you call Simple Mobile, we recommend you read over some of our problem-specific articles.
Access your Simple Mobile account to enjoy freedom in viewing your bills, making payments, changing payment methods, view your usage, and adding other users. You can access various services in a few minutes without needing to wait to talk to a customer support representative. You can access the account any time of day or night whenever you want without any restrictions. Choose a service plan that gives you convenience and doesn't leave you hanging before the end of the month.
A lot of people love saving money on necessities like a good cell phone plan, and Simple Mobile is one of the better deals. All its plans offer unlimited talk, text, and international text. Unlimited data is also available, but you still have to watch how much you use or get a plan that offers you enough data without getting throttled, like many companies do. As a whole, Simple Mobile has your prepaid needs covered.
Simple Mobile is a prepaid mobile service provider that supports a wide range of phone models. We pride ourselves on offering flexibility to our customers. Most unlocked GSM phones are compatible with Simple Mobile service. Whether it's an iPhone, Samsung, LG, or other popular brands, as long as the device is GSM-compatible and unlocked, it should work seamlessly with our network. Additionally, we also provide options to purchase phones directly from our website or authorized retailers. Simply insert the Simple Mobile SIM card into your unlocked phone, and you're ready to connect to our reliable network. However, CDMA phones, such as those from Sprint or Verizon, are not compatible with Simple Mobile. Please ensure that your device is unlocked and GSM-compatible to enjoy our affordable plans and exceptional service.
Click the link above to get answers to just about any Simple Mobile customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Simple Mobile, and their purpose. Are any of these similar to the reason you are trying to call?
Request for new SIM: "I need a new phone number because the one I'm using is going to be blocked."
- From a call lasting 11m 18s , Nov 19, 2024 1:42 PM
Location ping issue: "It shows I am in Indiana, not Kentucky."
- From a call lasting 27m 18s , Nov 18, 2024 10:37 PM
Information about why customers call Simple Mobile is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Simple Mobile provides this option.
Simple Mobile Customer Service on Facebook / Messenger
Some customer service teams, like that of Simple Mobile, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Simple Mobile customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Simple Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Simple Mobile agent. This phone number is Simple Mobile's best phone number because 50,952 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-878-7908 include Cancel Service, Lost or Stolen Phone, Change Plan, Payment Arrangement, Device Support and other customer service issues. The Simple Mobile call center that you call into has employees from India, Philippines and is open Mon-Sun 8am-11:45pm ET according to customers. In total, Simple Mobile has 1 phone number. It's not always clear what is the best way to talk to Simple Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Simple Mobile. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Simple Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
