Samsung Help Pages

Samsung Customer FAQ, Forum, and Online Help Desk

Samsung Help @ samsung.com
Customer Help
Average time to fix: (255.75 hours)
Busiest time: 1:45pm
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Help from a Real Person
If our free tools aren't enough, we partner with a BBB-accredited US company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with an expert

Recent Samsung help topics searched

As a former English as a Second Language Professional w. Bergen Community college, I'v...
I'm locked out of my Samsung account. When I get the verification code and I put it in...
Set up a box on recent galaxy s**. When I hold the "*" button down it asks me to enter...
Samsung Dryer model *DV**K****EV*A**Indicator light* constricted air flow is on. I chec...
Have been locked out of my phone*Samsung Galaxy A**e.*When phone was purchased Sept...
I have * issues. *: I Un installed Google Chrome and am now using Duckduckgo as my brow...
My Samsung phone no longer allows access to my e-mail. It asks for my password, then s...
My phone has stopped allowing me access to my e-mail--it says it needs my password, the...
I need to update my phone number but it want do right
Having issues placing order, they keep getting canceled and says I’ve placed too many...
Question *Which is better.?***" samsung series **Or***" samsung series *
Which samsung t.v. is better?*The **" series * or the **" series * ?
Can’t connect to Internet
Cannot log into account. Need to confirm ID and try to get a new password.
Preorder Samsung galaxy s**
My brother owned this samsung phone and has passed away three months ago. My mom would...
But this is my third request my television brand new ** inch is messed up it needs atte...

Get help with my issue

Samsung Online Help at samsung.com - Info & Stats

Help desk addresshttp://www.samsung.com/ContactUs/ContactUs.htm
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:45pm
Average turnaround time255.75
Rank amongst all ways to reach them7
Other means of communicationphone, chat, email, web
Communication customer rating87%
Quality of help rating95%
Votes for online help229
When this was last updatedWed Feb 24 2021 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-726-7864

Samsung Help Pages: What to Know

This is the Samsung help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Samsung's best customer help page or faq or forum, this is the best entry point according to 82,302 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-726-7864) which we show above. Sometimes when you dig through the various help topics and volumes on samsung.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Samsung agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Samsung: General Information

Samsung has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Samsung using 4 different media: phone, chat, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-726-7864 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Samsung.

Do Samsung and GetHuman work together?

GetHuman has no relationship with Samsung and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Speak to An Expert Now

We partner with a US-based expert help site to provide you with support techs 24/7. Enjoy a $1 one-week trial membership and chat with a real expert now.
Get Live Expert Help

Samsung Contact Info

Other Company Help Desks

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!