Prometric Help Pages

Prometric Customer FAQ, Forum, and Online Help Desk

Prometric Help @
Customer Help
Average time to fix: (16 hours)
Busiest time: 1pm
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Recent Prometric help topics searched

I need my refund immediately.
I have cancelled my test at the beginning of the month and need a refund on my card.
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My exam was scheduled online for last Friday and there were technical difficulties so I...
I had technical difficulties when I tried to take my exam last Friday online, so they c...
My roommate informed me late last night that he was diagnosed with COVID on December...
hello, i am taking the toefl in * hours and the name on my ID does not match exactly wi...
my CNA License expired in July * ***. i then Submitted a renewal form and made payment...
I was denied entry to my SAFE MLO exam via Prometric due to name discrepency.
Step * first day test canceled today, need to be rescheduled ASAP
I need to reschedule or get a refund for a test Prometric canceled.
error when booking exam
I’ve been working as a CNA for almost ** years but I’ve tried to look up my certificati...
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I need to reschedule my CCMC exam **Confirmation:******************Prometric ID:*PRO-B...

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Prometric Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1pm
Average turnaround time16
Rank amongst all ways to reach them7
Other means of communicationphone, chat, email, web
Communication customer rating85%
Quality of help rating75%
Votes for online help424
When this was last updatedTue Feb 23 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-775-3926

Prometric Help Pages: What to Know

This is the Prometric help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Prometric's best customer help page or faq or forum, this is the best entry point according to 21,198 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-775-3926) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Prometric agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Prometric: General Information

Prometric has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Prometric using 4 different media: phone, chat, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-775-3926 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Prometric.

Do Prometric and GetHuman work together?

GetHuman has no relationship with Prometric and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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