Prometric Help Pages

Prometric Customer FAQ, Forum, and Online Help Desk

Average time to fix: (17 hours)
Busiest time: 2:15pm
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Recent Prometric help topics searched

I have forgot my prometric confirmation number for SCFHS
My eligibility ID isnt working for me to schedule my next exam. I want to schedule it s...
Renew expired CNA certificate
Certification not appearing on site and no emails recieved since passing nycna exam
I need a copy of my certification please I'm a CNA in N.Y..
Didnt recieve notice for renewal and need to renew license. Wanted to know if there wa...
My job requires me to have my cna license by the end of this month or I will no longer...
I have forgot my prometric confirmation number
I have a complaint with my testing at test center * **** Harwin Houston Tx*My confir...
Hi, I scheduled a CPA exam on Jan *th which is * days later. But I haven't received my...
I am trying to sing up for the HESI exam. Jan **th, but every time I click the date and...
I never received a confirmation email from my CPA Exam and now I can’t schedule another one.
I would like to request a copy of my cna license and would like to know how i can renew...
I need to renew my cna certification it expires on ********** and I got hired for a pos...
I never got a confirmation email for my CPA exam scheduled on *********. As the day is...
Need to recertifications need paper work to send hrs I worked this past here
I sent my renewal in for my CNA license on dec * **** as of today January * **** I have...
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Prometric Online Help at prometric.com - Info & Stats

Help desk address
http://www.prometric.com/TestTakers/ContactUs/default.htm
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
2:15pm
Average turnaround time
17
Rank amongst all ways to reach them
7
Other means of communication
phone, chat, email, web
Communication customer rating
86%
Quality of help rating
74%
Votes for online help
426
When this was last updated
Thu Feb 13 2020 10:00:00 GMT+0000 (UTC)
Best phone number
800-775-3926

Prometric Help Pages: What to Know

This is the Prometric help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Prometric's best customer help page or faq or forum, this is the best entry point according to 21,198 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-775-3926) which we show above. Sometimes when you dig through the various help topics and volumes on prometric.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Prometric agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Prometric: General Information

Prometric has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Prometric using 4 different media: phone, chat, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-775-3926 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Prometric.

Do Prometric and GetHuman work together?

GetHuman has no relationship with Prometric and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.
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