Prometric Customer Service Issues

During my exam today, I encountered a technical issue near the end. Despite having half an hour left, the site kept displaying errors when I tried to move to the next question. After contacting Tech Support, an agent provided me with the number [redacted] to regain access to my exam, but the problem persisted even after going through the process again. Another call to Tech Support resulted in the advice to wait for half an hour due to ongoing technical difficulties. Despite numerous attempts over the last hour and a half, I have been unable to resume my exam. I was close to completing it and would appreciate it if it could be submitted and graded, or if I could reschedule without additional fees, as the issue was not on my end. Any guidance on how to proceed would be appreciated. Thank you.

I had scheduled an exam within a specific timeframe, only to later secure a new job requiring me to relocate to another state two days prior. This means that I now have to make a lengthy drive from Central Arkansas to Phoenix on the very same day my exam is set. I tried to reschedule the exam for the following week due to these unforeseen circumstances, but encountered difficulties as the system did not permit me to do so. Regrettably, there appears to be no available method to reach out to the company to clarify my situation. Cancelling the exam would not only result in wasting a significant amount of money, but also all the time and effort I've put into preparing for it.

I am attempting to reschedule a test that was canceled by Prometric the day before my scheduled exam. I contacted Prometric at 1-[redacted] and spoke with Courtney, who advised me to reach out to ETS for a fee-waiver. After contacting ETS and receiving the fee-waiver, I called back Prometric as instructed. Despite multiple attempts, I was unable to receive assistance from Courtney and was promised a call back within 24-48 hours, which did not happen. Subsequent follow-ups with Courtney on Monday and Wednesday were also unfruitful. This morning, Thursday, my call was put on hold by Courtney for an hour before being disconnected. I am frustrated as I am just trying to reschedule my exam that was not canceled by me. I am seeking assistance to resolve this issue and believe feedback regarding Courtney's professionalism and customer service skills may be warranted.

I am Dr. Fatima Faisal Khider from Sudan, scheduled to take the specialist obstetrics and gynecology exam in Dubai on April 26th under confirmation number [redacted][redacted]. Due to the ongoing war in Sudan and the closure of Sudanese airspace since April 15th, I am unable to make it to Dubai for my exam. I am currently trying to cross the borders but won't be able to attend my appointment. I have attempted to reschedule but have been unsuccessful. Can you please advise me on how to reschedule the exam or change the testing center to Egypt where I can reach soon?

Hello Prometric, I am reaching out concerning the cancellation of my INBDE Day 2 exam initially set for April 26th, [redacted], at the Raleigh - Spring Forest Road test center. After receiving an email confirming the cancellation, I am now eager to reschedule the exam promptly. Per INBDE guidelines, I must schedule the INBDE Day 2 exam within 7 days following INBDE Day 1 and within my current exam eligibility period. Ideally, I aim to have the exam before May 1st, [redacted]. I kindly request details on the new exam date for planning purposes. If slots are unavailable in Raleigh, I would appreciate it if you could arrange for the exam in another Prometric center within this week as per the INBDE regulations. Thank you for your support. Let me know if you require any additional information from me.

I, Sanja Arsic, was scheduled for an exam on 04/27/[redacted] at 3:30 PM. During the room scan and ID verification process, I mentioned I lost my government ID but had my school ID and a photo of my government ID. I was provided with an email address, [redacted], and a non-working phone number. I want to reschedule my appointment as the required ID was not specified, otherwise, I would have brought my passport. I am seeking assistance as I could not find any helpful numbers online. Thank you for your help in advance!

I have been working without a CNA certification in New York since December [redacted]. I was initially hired through reciprocity from Alabama, and my current certification from Pennsylvania, provided by my company, is set to expire in November. I have not worked in Pennsylvania, nor do I hold a CNA license in New York. I was made aware of this situation a few weeks ago and have been relying on my facility to address and resolve this matter. I am employed at Comprehensive in Williamsville, located on Reist Street.

Hello, I'm reaching out from the accounting department regarding a request from auditors for payment receipts for three individuals who underwent the CENA certification exam in [redacted]. Unfortunately, we are having trouble locating the requested information. I require confirmation of payment for these tests. Two of the tests were paid in April [redacted] for $[redacted] each, while the third was paid in June of [redacted]. All three payments were processed using a credit card ending in [redacted]. The reference number for the June payment is [redacted]SMPZXNT. I hope these details are sufficient for you to locate the payment receipts for Madison R., Jeannette N., and Elizabeth B. Thank you for your assistance. Karen K. IHMSLC Accounts Payable

I wanted to let you know that I was unable to use my Syrian passport for the DHA dermatologist exam scheduled on May 18th. I am requesting an exception to be able to use either my Syrian passport or Qatari ID as I do not possess the necessary Emarati residency due to my passport being from a sanctioned country. If this exception is not possible, I kindly ask for a refund of my payment. Your prompt attention to this issue would be greatly appreciated.

I would like to bring to your attention that I was unable to use my Syrian passport for the upcoming DHA dermatologist exam scheduled on the 18th of May. I am requesting an exception to allow me to use either my Syrian passport or Qatari ID for the test since I do not possess the Emirati residency, which is necessary, and my passport is from a country under sanctions. If my request for an exception is not approved, I kindly ask for a refund of my payment. I urge you to address this issue promptly. Thank you.

I am Jithin Jeenu, a Dietician at Hamad Medical Corporation. I am required to take the Qatar Prometric exam for Dieticians for job confirmation. I mistakenly entered my email address as [redacted] instead of my correct email, [redacted], when making the appointment (Confirmation No: [redacted][redacted]). I took the Prometric exam on 6/6/[redacted] but have not received my results. I am eager to submit my result promptly. Please send my result to [redacted] Your assistance is greatly appreciated. Thank you. Jithin Jeenu (Mob: +[redacted]8)

Dear Prometric, I hope this message reaches you well. My name is El Mail Oumaima, and I recently submitted a payment for the Test Broad Ukraine (Krook2 Stomatology English) on 07/13/[redacted] at 9:00 with Eligibility Number: [redacted]99. However, I have yet to receive any confirmation of the payment, even though it has been deducted from my bank account. I kindly request you to review your records and confirm the status of my payment. Should there be any necessary information or issues from my end, please inform me promptly. To aid in your review, I have provided the following payment details: - Payment Date: 07/04/[redacted] at 15:43 - Payment Method: Visa - Amount: $[redacted] If possible, please send an updated receipt or confirmation email for the payment for clarity and assurance. Thank you for your attention to this matter. I anticipate your prompt response with the relevant details and confirmation of my payment. Feel free to contact me should you require further information or have any queries. Best regards, El Mail Oumaima

Hello, I had an exam scheduled for 11:15 and entered the ProMetric system in advance. After waiting for an hour, I finally connected with a proctor, only to have the proctor leave me when I inquired about rescheduling and how long I could wait. After receiving a link, I suggested proceeding with the exam, but the proctor became irritated, stated they would connect me to someone else, and advised me to exit the application and try again. I'm unsure of what to do now. Should I continue waiting? I have other commitments and cannot dedicate multiple hours to this exam. Is this extended wait time typical for connectivity? Am I entitled to a new voucher to reschedule the exam? I now feel disoriented about having to sit for a 90-minute exam.

Today, I had a scheduled LSAT at 1:30 CT. Despite waiting for 2 hours, I encountered issues with the Proctor U system and was unable to join the exam. The last proctor I was with was Esau Z., who unfortunately could not help resolve the situation. I was never able to start my exam, and I am frustrated as I paid for this. I would appreciate any assistance in resolving this matter. Thank you.

I reached out to LSAC regarding my upcoming September LSAT and they advised me to contact Prometric. I sent an email to Prometric six days ago but have not received a response yet. The case number for my email to Prometric is [redacted]5. Here is the email I originally sent to LSAC: Hello, I registered to take the September LSAT on September 9 at 4:00 pm remotely proctored. Unfortunately, I never received a confirmation email or saw it reflected in my account. Despite trying multiple times with different devices and allowing time in between, I still have not received any confirmation. I am concerned about my test date and time being properly set. Kindly advise me on how I can verify this information and let me know if you require any additional details. Thank you, Julieta Altman My eligibility information is as follows: Julieta Altman Eligibility #: [redacted]3-LSAT-[redacted]-1

I have reached out to LSAC multiple times following their guidance to contact Prometric. On August 15, I sent an email to Prometric and attempted to call; however, after waiting for 3 hours, the call center was closed, and the call abruptly ended. My case number for the email to Prometric is [redacted]5. Here is the email I addressed to LSAC: Today, August 9, I signed up for the September LSAT scheduled for Saturday, September 9, at 4:00 pm, to be remotely proctored. Unfortunately, I did not receive a confirmation nor did it reflect on my account. I made two additional attempts to set my time/date at separate intervals with no success, even trying on various devices. I am uncertain how to confirm my scheduled time/date. Please advise on the necessary steps I should take or any additional information I need to provide. My eligibility details are as follows: Altman Eligibility #: [redacted]3-LSAT-[redacted]-1 Despite multiple attempts, I have been unsuccessful in reaching either LSAC or Prometric. Consequently, I have been unable to finalize my schedule for the September LSAT. I am eager to secure a spot for the September LSAT on Saturday, September 9, at 4:00 pm; remotely proctored, if feasible. Thank you.

I am inquiring with Prometric regarding the availability of a test center for the MCCQE1 exam in Calgary, Alberta, during the session dates between Jan 24 and Feb 21, [redacted]. Visiting their website today, I noticed that the only open test center for this period in Alberta is in Edmonton. As I live in Calgary, I am hopeful that a test center may open here before the exam dates. Given that it is currently August and my eligibility to take the MCCQE-1 ends on Mar 01, [redacted], I am eager to know if additional test centers, specifically in Calgary, will become available for the Jan - Feb [redacted] session.

Subject: Issue with CPA Exam Confirmation Email Dear Representative, I am contacting you regarding a problem I am experiencing with the confirmation email for my upcoming CPA Exam. I made a reservation for the CPA Exam on September 27, [redacted], using your online platform. However, I have not yet received a confirmation email for this booking. Despite checking my spam and junk folders, waiting for some time, and reviewing my account on your website, I have been unable to locate the confirmation. As the exam date is fast approaching, the absence of a confirmation email is causing me concern. I kindly ask for your assistance in investigating this issue and sending me a confirmation of my exam date. If feasible, would you mind re-sending the confirmation email to my registered email address? I appreciate your prompt attention to this matter. Please inform me if you require any further details from my side. Thank you for your help. Sincerely, A. Lam

I kindly request the rescheduling of the CFPS exam. During the previous exam, there was an issue with the microphone that caused it to be incomplete. I urge for immediate rescheduling with the same payment. This is a top priority for me to resolve the issue. Location: Kuwait Previous Exam Date: 21 Sep [redacted] Exam Title: Certified Fire Protection Specialist Enroll Number: [redacted][redacted] I am seeking your assistance in rebooking the exam without any additional charges. I hope for a prompt and affirmative response. Thank you.