Prometric Customer FAQ

If you need testing accommodations for the Massachusetts Construction Supervisor License (CSL) exam with Prometric, you must apply for them at the time you register for your test. You'll need to provide documentation to verify your need for accommodations. The process will typically involve completing an Accommodations Request Form and providing supporting documentation from a qualified professional verifying your given condition. Once your accommodations request is approved by Prometric, they will provide the necessary setup for you during your exam. However, keep in mind the review and approval process may take up to 10 business days. It is important to apply as early as possible to ensure everything is in place on your testing day.

We're sorry to hear that you've experienced this issue. To address this, first, check your spam or junk email folders for the confirmation email. If you still haven't received a confirmation, it's possible that there may be a delay in the system, or there might have been an issue with the transaction. Please wait a few hours and check again. If the problem persists, it is advisable to reach out directly to Prometric for assistance. They'll be able to verify your payment status and whether your booking was successful.