Prometric Customer Service

Contact Prometric & solve common issues

Use Prometric's Phone Number

Prometric's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Prometric. Below you will also find the phone and non-phone-based contact information we've gathered. Or ask a new question and get an answer fast.

Contacting Prometric customer support

Below you can compare and contrast the 7 ways to contact Prometric by looking at which ones are the fastest and which ones other customers recommend the most for solving Prometric customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Prometric across the following channels: Phone, Chat, Web.

Phone number / contactWaitVotes
Customer Service
38 mins219
Corporate Offices
11 mins149
Reschedule Appointment
38 mins284
Live Chat at
Customer Service
12 mins67
Customer Service
38 mins352
Online Help at
Customer Service
< 2 hrs351
Schedule A Test
2 mins264

Prometric: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Prometric.
There's more!
Click below to show 6 more questions, answers, and complete guides to common Prometric customer support problems.

Recent reasons customers contacted Prometric:

Need to call for scheduling a test
I sent an application in, but have nor received a confirmation number from them. My cla...
I want to schedule a test appointment but the website is not working
My C.N.A license expired on ********** And you guys send me a letter saying that's it e...
Why can’t I get past the part where it says it’s securing your device for the exam. Thi...
Walked over **mins and my computer was still on the screen that says they are securing...
I take my LSAT with prometric on Monday. I need to know if my name is right. My last na...
It has been two months since my CNA license renewal, I called two times already for you...
Can’t get the test to launch, even with the support techs
i waited o hold for ** minutes, then was disconnected
I need the website to get a form to renew my CNA certificate for michigan
I am booking an exam, on the payment page after putting bank details I am getting an er...
Need employer code number for license renewal
Please kindly provide me the reschedule date for below following CFPS exam on which it...
More customer issues

Help me with my issue

Does GetHuman work with Prometric?

GetHuman does not work with Prometric's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Prometric at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Prometric's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Prometric at a Glance

Prometric has 1 chat option
Prometric has no customer email
Prometric has 1 help forum
Prometric has no twitter handle
Prometric has no facebook page
Contact information overview

Answered on this page:

Can I bring a calculator or other electronic devices to the test?
Can I reschedule or cancel my test with Prometric?
Where are Prometric testing centers located?
What is the policy for retaking a test with Prometric?
Are there any age restrictions for taking a test with Prometric?
Solutions to common issues

Contacting Other Companies

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