Can I request a refund if I am unable to take the test as scheduled?

Asked 6 months ago
Yes, if you are unable to take the test as scheduled, you may request a refund. However, it is important to note that refund policies may vary depending on the type of test you are registered for and the circumstances surrounding your inability to take the test. To request a refund, you must follow the specific refund procedures outlined by Prometric. Generally, you will need to provide supporting documentation or proof of the reasons for your inability to take the test. It is advised to review the refund policy for your specific test to understand the applicable terms and conditions. Prometric aims to accommodate candidates' needs and provide appropriate solutions in case of unexpected circumstances.
Jeff Whelpley is the editor / author responsible for this content.
Answered May 3, 2024

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