Prometric Customer Service Issues

I am Elie Al ASSWAD, and I recently took my physiotherapy exam with QCHP for Qatar Health Practitioners in Beirut, Lebanon. After seeing my scores on the screen, they were unable to print my score report due to technical difficulties. Qatar now requires this report, but Prometric has not been responsive to my emails and calls, telling me to wait. This delay is frustrating as my employer in Qatar needs my results. Confirmation number: [redacted] Case number: [redacted]0 Ticket number: [redacted]7

I am Dr. Barry Martin Schleider, and my confirmation number is [redacted]. I am scheduled to take the S.P.E.C. exam tomorrow at 8:00 A.M. California time at Prometric Test Center: # [redacted] in Orange County - Anaheim. I was reviewing the entry requirements, which include wearing a mask and complying with COVID-19 guidelines. Unfortunately, due to being exposed to my Daughter and Son In Law who tested positive for COVID-19, I am unable to take the exam as scheduled. I have developed symptoms and would like to reschedule for February [redacted]. I request to transfer the $1,[redacted] fee I paid for the current exam to the February date. Please contact me on my cell phone at [redacted]. Thank you. Sincerely, Dr. Barry Martin Schleider D.C.

I had an exam planned for Saturday, 12/18/[redacted], which was canceled yesterday. I had a specific reason for scheduling it on that day and now need to take it before Christmas Day. Since I couldn't wait for a resolution, I rescheduled my exam for Thursday, 12/23/[redacted]. As per your system, due to the rescheduling within seven days of the exam, I had to pay a fee. I request a prompt reimbursement for this fee because of your cancellation. Additionally, I would like to be compensated for the extra [redacted] miles I'll have to travel to the new exam location.

Hello, my name is Crystal W., ID [redacted]46. I am having trouble accessing my test results due to a previous account issue. This is preventing me from resetting my password or creating a new account. Can you assist by unlocking my old account, or alternatively, can you send the results to me via email or postal mail? My current address is on file. Thank you for your help.

I have been attempting to reach someone for the past 48 hours. Every time I call for assistance, I struggle to connect with a representative and either end up in limbo or get disconnected. When I arrived for my Loan Originator exam 2 days ago, I was informed that my test was scheduled for 1 a.m. instead of 1 p.m. Consequently, I missed the appointment and was advised to pay for the exam again and reschedule. I am frustrated by this situation as Prometric is not operational at 1 a.m. When I booked the appointment, I did not expect, and still do not expect, that there would be an option to schedule exams during closed hours. I have been persistently trying to resolve this matter since Tuesday but have not managed to speak with anyone yet. NMLS has acknowledged that it is unfair for me to be charged again for the exam, given that it would have been impossible for me to take it at 1 a.m. I urge you to promptly reply to address this issue.

Hello Team, I recently created an account on Prometric to schedule my exam for SEE PART 1 Individual on February 8, [redacted]. After successfully making the payment and scheduling my exam, I received an email confirming the payment. However, I encountered two issues with my Prometric account. Firstly, I have not received a payment confirmation email from Prometric. Secondly, after logging in, instead of seeing my name at the top, it displays "PROFILE" and prompts me to fill in details like address, date of birth, and PTIN number. Despite filling these details correctly, I receive an error message when trying to save and continue. I believe this issue is preventing me from accessing my account and viewing important details such as my scheduled exam. I kindly request your assistance in resolving this matter. Thank you for your help. Username: Priyanshu Password: Enrolled@12 Best Regards, Priyanshu

I am T.F. I took my prometric exam on December 7, [redacted], in Gaborone, Botswana, at Botho University. My confirmation number is [redacted][redacted]. The test was for Registered General Nurses in the Department of Healthcare Professions - MOPH, State of Qatar. I received an email stating I passed with 57%, but my employer needs a certificate or printout, not just an email confirmation. I did not receive a printout at the test center. I have been trying to obtain the results from the Department of Healthcare Professions in Qatar without success. My employer doubts the authenticity of the email result as my colleagues in South Africa received printouts. I have been given a number to call for assistance, but I have been unable to get through. I kindly request your help in obtaining the certificate or printout on my behalf as I am facing challenges getting it on my own. Your assistance in communicating with the responsible authorities would be greatly appreciated as I am at risk of losing my job.

I need to inquire about rescheduling the AZ state law exam. Currently, my exam is set for 5pm today in Topeka, Kansas, however, the severe snow conditions make it impossible for me to reach the testing site due to accidents on the interstate. Considering the closure of government offices and school cancellations, rescheduling seems like the safest option. My concern is about incurring fees again, the $65 and $29.50 charges, in case I have to reschedule. Additionally, I am curious if there would be any waiting period or issues associated with canceling, especially since many others seem to have done so today due to the weather. Could I possibly reschedule without facing additional charges in light of these circumstances?

As an African-based physician, I've been attempting to schedule the remotely proctored OMSB Ophthalmology examination but have been unable to locate the necessary input fields, such as requested test, name, selecting remote testing, and choosing a test date. Clicking on schedule only leads to test locations with no option for remote testing. I visited Prometric.com/proprocter and was directed to the Remote testing portal. However, upon clicking, I only see a test run option, which shows my system is [redacted]% compatible. To proceed, I tried to download the Proproctor software, but it requires an exam confirmation number. Since I haven't booked the exam, I'm unsure how to obtain this number. Do I need to first book a physical location exam to receive a confirmation number in order to schedule the remote exam? I aim to schedule my examination for the first week of June [redacted], including my DHZ as a remotely proctored exam. Thank you, Dr. JAO

I went to the testing center in Greenville, NC on May 6, [redacted], to take the Praxis Math CKT [redacted]. However, upon checking in, I noticed the test code was actually [redacted]. I informed the workers, who had me wait while they confirmed with the front desk. After some back and forth, they mentioned both tests were the same, despite my insistence that it was incorrect. This experience was stressful, and the confusion added to my nerves during the exam. I would appreciate if my test could be marked as passed for the Praxis Math CKT [redacted].

Hello, I've submitted CNA Re-certifications several times, but the letters I received state that the applications lack required signatures or the applicants have not signed the forms. The forms were signed by the DON, and there is no signature area for the CNAs. This situation is frustrating, and these individuals need to be re-certified promptly. It took over a month to reach someone at the agency, which is another problem that needs addressing. There is a lack of availability to discuss these issues with anyone. The CNAs requiring certification are Shelley Washburn, Mary Jane Harvey, Shannon Rogers, and Marissa Hernandez who also had a name change. Assistance in resolving this matter is greatly appreciated. Thank you. B. Roman, an Administrative Assistant at RHCF, can be reached at [redacted] or [redacted] for further communication. The facility is Rome Health located at [redacted] N James St., Rome, NY [redacted].

I encountered issues during my testing prequalification activities with four different online proctors. Unfortunately, my interactions with them were not satisfactory. One proctor had a lot of background noise, making it difficult to hear, while the others had poor English skills and seemed unaccommodating. The proctors I dealt with were as follows: 1) unknown, 2) Santiago Medina, 3) Angelina Mogar, and 4) Catalina Bonnet. Despite having a good internet connection speed of [redacted]/23, and setting up my testing area correctly as instructed, I faced continual disconnections with no explanation. I was never given the opportunity to take the test and now feel compelled to share my negative experience on social media. Unfortunately, due to my lack of trust in the online services, I will have to travel 50 miles in the future to take my test in person.

I recently visited the Bethesda testing center on 11/10/22 to take the Title Producer test. Unfortunately, I did not pass. When I attempted to reschedule my exam two days ago, I encountered issues with my eligibility number. After contacting Prometric customer service, I was advised to reach out to the course provider for a new eligibility code. Interestingly, the representative mentioned that the current code should be valid for up to 6 months and noted similar complaints from other test-takers. Despite this information, I am still facing difficulties when trying to schedule my exam online. I attempted to do so this morning without success. I am eager to secure an appointment for the test today and would appreciate any assistance. Thank you.

I am attempting to set up an account to enroll for an exam. However, upon receiving the code in my email and attempting to submit the page, I am repeatedly notified that "The Password and Re-enter Password do not match," though I am certain they do. Subsequently, when I retry to create the account, I am informed that the email is already in use. Strangely, when I attempt to recover or modify the password, the system claims the email is not recognized. This situation is quite perplexing.

This morning, I was scheduled to take my CFE investigation exam. Unfortunately, I encountered a technical issue where the system prompt requested me to "please wait for a proctor," but no proctor appeared. After seeking assistance from Maria, who suggested trying a different laptop, I attempted four laptops with the same result. Further communication with Maria through online chat revealed a technical issue was to blame. I am concerned about facing a similar problem during my exam tomorrow. I use the same PC as before and have ensured all system checks are clear. My confirmation code from this morning is [redacted][redacted]. I am keen to resolve this matter promptly. Please advise on the next steps. Thank you. -Juan-mari Erasmus

I need urgent help to reschedule my exam. An agent confirmed via online chat on the 15th that I would receive an email within 48 hours for free rescheduling due to a technical issue. I am still waiting for assistance. I also sent an email yesterday but have not received any response. My confirmation code for the exam that needs to be rescheduled is #[redacted][redacted] for the [redacted] CFE Exam - Investigation. I have a translated chat transcript with the agent confirming the details mentioned above. Thank you.

I encountered difficulties connecting to my certification exam today. Despite being prompt at 3:30 pm (Paris local time), I faced challenges with Prometrics' Controllers. After multiple attempts over two hours, no one contacted me back as promised. I sought to reschedule my exam given the circumstances. Details of my initial exam confirmation: Confirmation: [redacted][redacted] Prometric ID: PRO-UJFCYEM9G Program: OutSystems Exam Code: AR11E Exam Title: Associate Reactive Developer O11 (EN) Exam Date: 28th December [redacted] Exam Time: 15:30 Brussels, Copenhagen, Madrid, Paris Exam Location: Remote Exam Name for exam launch: KORI Could you assist in rescheduling? Thank you. Regards, Lyes K.

I encountered difficulties while trying to connect to my certification exam today. Despite contacting Prometric's Controllers and being asked to wait for a callback in 5 minutes, I did not receive any response. I arrived promptly at 3:30pm (Paris local time) and spent around 2 hours attempting to connect before deciding to reschedule my exam. Here are the details of my initial exam confirmation: Confirmation: [redacted], ID Prometric: PRO-UJFCYEM9G, Program: OutSystems, Exam Code: AR11E, Exam Date: 28 Dec [redacted], Exam Time: 15:30 Brussels, Copenhagen, Madrid, Paris, Test Location: Remote, Exam Launch Name: KORI. Could you please assist me in rescheduling? Thank you. Kind regards, Lyes KORICHE

This is my third inquiry regarding the ongoing issue. I represent G'D Development LLC and have been using our Vouchers Express account to purchase JFT-Basics test vouchers from Japan Foundation for the past four years. My account ID is mdelgermaa. Although we have successfully used this account for years, I have encountered an error this week when attempting to purchase vouchers. Despite the bank confirming that the credit transactions went through, I am unable to complete the purchase, and the funds have been deducted from my account. I have attempted to make the purchase using five different credit cards from four different banks, including our corporate credit card, which has been used multiple times in the past month. I kindly request urgent assistance in resolving this matter. Thank you.

I am eagerly awaiting a response regarding a refund I've requested. My exam was cancelled twice, and I had to pay $85 to reschedule for the last available time before Christmas break, falling within the 1-4 day period. Despite submitting the refund form four times, I have not received any updates, with the initial request dating back to December 14th. I am looking forward to hearing back from your team to understand the status of my refund.