Chase Auto Finance Customer Service

Phone Number & Contact Info

Chase Auto Finance's Best Phone Number

800-336-6675
Toll-free·Calls Customer Service·Most popular Chase Auto Finance number
Q:

How do I talk to a live human at Chase Auto Finance?

A:Must choose an option 1-2, then you must enter your "Account # or Phone #."
Q:

Does Chase Auto Finance offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 13 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Chase Auto Finance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-2, then you must enter your "Account # or Phone #."
Here is how our research team describes the way the Chase Auto Finance phone system greets you: If you are an auto finance customer, press 1. Dealer, press 2.
Below are some clips we've found from Chase Auto Finance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"This call will be monitored and recorded. And your voice may be used for verification. Welcome to Chase Auto.
If you're an auto finance customer, press one. Dealer, press two.
Please enter the customer's Social Security number or account number."
Excerpt from a call with Chase Auto Finance
Thursday, June 13, 2024 8:02 PM

The first phone menu

"This call will be monitored and recorded. And your voice may be used for verification. Welcome to Chase Auto.
If you're an auto finance customer, press one.
Dealer, press two."
Excerpt from a call with Chase Auto Finance
Thursday, June 13, 2024 8:02 PM

What are the hours and when should I call?

Chase Auto Finance operates the call center for this 800-336-6675 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 483 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chase Auto Finance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chase Auto Finance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Chase Auto Finance is Sunday. The most busy day to call is Monday, which averages 268% more phone calls by comparison. Again, this is based on a sample of 483 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Chase Auto Finance

In summation, the best day to call Chase Auto Finance is Wednesday.

Calling this Chase Auto Finance Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Jun 6, 2024

I have a Chase auto loan that I'm getting close to finishing. I wanted to know about the pay-off process, and how much is left if I paid it off today. While I have paid most of it, if I can avoid that last bit of interest at the end, I will. I couldn't quite figure out what that amount would be, so I decided to just call Chase and ask. 

When I called, I was a bit caught off-guard when it said, "This call may be monitored and recorded, and your voice may be used for verification." I'm not sure how they could have my voice recorded already for verification, but I guess stranger things have happened. Then after that little science fiction-like introduction, it said, "Welcome to Chase Auto. If you are an auto finance customer, press 1. Dealer, press 2."

I pressed one since I am a customer and it gave me a new array of options. This time it said, "Please enter your account number or social security number, please enter your account number or your social security number. For general information on the lease, mailing address, or online options, press 2." I entered my social security number twice since I didn't have the account number but it didn't seem to recognize me. After the second time, it gave me a new set of options that helped me get to someone. 

This time it said, "For online assistance press 1. For our mailing address press 2. To speak with a customer service specialist, press 0." I chose to speak with customer service and it asked me to hold. The hold was almost non-existent and I was connected right to Angela which I appreciated as she was helpful. While the directory took some time to navigate, within five minutes of talking to Angela I had my pay-out amount emailed to me. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Chase Auto Finance

If you have time to do a bit of reading before you call Chase Auto Finance, we recommend you read over some of our problem-specific articles.

What is Chase Auto Finance?

Chase Auto Finance is a division of JPMorgan Chase Bank that provides various financing options for auto purchases. It offers loans to customers purchasing new or used vehicles from franchised and independent dealerships, as well as for lease buyouts. Additionally, Chase Auto Finance offers refinancing services to current auto loan holders looking to lower their interest rates or monthly payments. The company aims to simplify the financing process by providing flexible terms and competitive rates. Customers can conveniently apply for auto loans online or through participating dealerships. Chase Auto Finance strives to assist individuals in acquiring their dream vehicles while ensuring a hassle-free financing experience.

What is the maximum loan amount I can get from Chase Auto Finance?

The maximum loan amount you can get from Chase Auto Finance depends on various factors, including your creditworthiness, income, and the value of the vehicle you wish to purchase. Chase offers competitive financing options with flexible terms to meet your individual needs. They consider your credit history, income stability, and debt-to-income ratio when determining the loan amount you qualify for. During the application process, Chase evaluates your financial information to provide you with the maximum loan amount they can offer. It is recommended to contact a Chase representative or use their online tools to get personalized information about the maximum loan amount available to you.

What are the eligibility criteria for a Chase auto loan?

To qualify for a Chase auto loan, certain eligibility criteria must be met. Firstly, individuals must be at least 18 years old and possess a valid driver's license. Additionally, applicants must have a steady source of income and a good credit history, showcasing their ability to make loan repayments. An acceptable debt-to-income ratio is also necessary to ensure financial stability. Chase may require specific documentation, such as proof of employment and residency, as well as insurance information. Collateral information, vehicle identification number (VIN), and details regarding the desired loan amount are also important factors considered in the approval process. Meeting these requirements will increase the likelihood of being approved for an auto loan with Chase.

Top Chase Auto Finance customer service problems

Click the link above to get answers to just about any Chase Auto Finance customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Chase Auto Finance, and their purpose. Are any of these similar to the reason you are trying to call?
Title not received: "I requested my title to be sent out on May 29th but have not received it yet."
- From a call lasting 3m 44s , Jun 21, 2024 4:49 PM
Loan balance inquiry: "I just wanted the balance. How much is it?"
- From a call lasting 11m 16s , Jun 13, 2024 8:02 PM
Loan payoff inquiry: "I was calling to find out what the payment payoff is on that loan."
- From a call lasting 5m 55s , Mar 12, 2024 1:11 PM
Lease extension request: "I'm leasing a car through Chase Auto Finance, and I would like to extend the lease to six months."
- From a call lasting 8m 36s , Feb 29, 2024 4:30 PM
Previous assistance thank you: "Yes. You already helped me. Thank you."
- From a call lasting 10m 12s , Feb 25, 2024 6:09 PM
Payment arrangement request: "I'm trying to make the four hundred but this month's payment next month, I'll get called."
- From a call lasting 10m 23s , Feb 14, 2024 4:08 PM
Making car payment: "I'm trying to pay my car payment."
- From a call lasting 3m 4s , Feb 1, 2024 4:02 PM
Request for duplicate title: "We paid off our car loan and now we're getting ready to trade it off, but we can't find the title so I was wondering if I could get a replacement title."
- From a call lasting 11m 32s , Jan 12, 2024 7:52 PM
Vehicle information update: "Toyota Forerunner."
- From a call lasting 7m 59s , Jan 8, 2024 9:53 PM

More Chase Auto Finance Customer Service Contacts

There are of course other ways to contact Chase Auto Finance customer service besides the phone. Below we list the best ones, by medium.

Chase Auto Finance Customer Help Desk / Web Support

chase.com - Deals & Packages
Use this link for inquiring about and signing up for new loans
chase.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Chase Auto Finance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Chase Auto Finance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chase Auto Finance agent. This phone number is Chase Auto Finance's best phone number because 55,644 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-336-6675 include Repayment question, I need a lien release, Make a payment, Check account balance and other customer service issues. The Chase Auto Finance call center that you call into has employees from Massachusetts, Arizona, Florida, Illinois and is open 24 hours, 7 days according to customers. In total, Chase Auto Finance has 1 phone number. It's not always clear what is the best way to talk to Chase Auto Finance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Chase Auto Finance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Chase Auto Finance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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