Chase Auto Finance Customer Service

Phone Number & Contact Info

Welcome to Chase Auto.
If you're an auto finance customer, press one. Dealer, press please enter your account number or your Social Security number."

If you're an auto finance customer, press one.
Dealer, press two."

Calling this Chase Auto Finance Customer Number

By Jeff Whelpley

Jun 6, 2024

I have a Chase auto loan that I'm getting close to finishing. I wanted to know about the pay-off process, and how much is left if I paid it off today. While I have paid most of it, if I can avoid that last bit of interest at the end, I will. I couldn't quite figure out what that amount would be, so I decided to just call Chase and ask. 

When I called, I was a bit caught off-guard when it said, "This call may be monitored and recorded, and your voice may be used for verification." I'm not sure how they could have my voice recorded already for verification, but I guess stranger things have happened. Then after that little science fiction-like introduction, it said, "Welcome to Chase Auto. If you are an auto finance customer, press 1. Dealer, press 2."

I pressed one since I am a customer and it gave me a new array of options. This time it said, "Please enter your account number or social security number, please enter your account number or your social security number. For general information on the lease, mailing address, or online options, press 2." I entered my social security number twice since I didn't have the account number but it didn't seem to recognize me. After the second time, it gave me a new set of options that helped me get to someone. 

This time it said, "For online assistance press 1. For our mailing address press 2. To speak with a customer service specialist, press 0." I chose to speak with customer service and it asked me to hold. The hold was almost non-existent and I was connected right to Angela which I appreciated as she was helpful. While the directory took some time to navigate, within five minutes of talking to Angela I had my pay-out amount emailed to me. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Conclusion and closing notes

This is Chase Auto Finance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chase Auto Finance agent. This phone number is Chase Auto Finance's best phone number because 570 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-336-6675 include Repayment question, I need a lien release, Make a payment, Check account balance and other customer service issues. Rather than trying to call Chase Auto Finance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Chase Auto Finance has 1 phone number. It's not always clear what is the best way to talk to Chase Auto Finance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Chase Auto Finance. The two organizations are not related. GetHuman builds free tools, researches information, and shares tips and tricks from other consumers to help customers of companies like Chase Auto Finance. That can include tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep, or talk to a company's customer service operation for you. GetHuman believes that this fills an important gap between fragmented support models, makes the customer care experience more uniform, and even answers questions that businesses and agencies are reluctant to answer (but shouldn't be) - making the customer experience less confusing for all. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with others, we'll keep improving it.

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