Prometric Customer Service Phone Number
- Calls Prometric's Customer Service department
- On average, callers wait 38 minutes to talk to a person when they call
- Call center hours are 24 hours, 7 days
- We recommend calling around 10:15am
- Some common reasons that visitors to GetHuman call Prometric include Get Test Results, Reschedule Exam, Get Certification, Schedule Exam, and Find Test Center.
- Get a real live human at this number: Press 3 then 2
- When you call Prometric and their automated voice system picks up, you hear: Must go online at www.prometric.com to contact us or to listen to the security message, press 1. To bypass the security message, press 2.
- This is not the most popular Prometric phone number (it's ranked #4). Most customers call 800-775-3926 for support: Click here for best option
What to expect when you call
The first phone menu
"Thank you for calling Prometric.
You have reached the candidate care department. This call may be monitored or recorded for quality assurance purposes.
Please be advised that collects and processes candidate personal data only for the purpose of registering scheduling, and administering tests and processing test results on behalf of our clients, the test sponsor for your test.
Candidate personal data is processed and stored in the United States to fulfill the delivery of your exam and other exam services provided to you and the test sponsor.
We have taken appropriate measure to ensure that your personal data is secure.
This process is necessary to administer a test, and we cannot register you if you do not agree.
You can view Prometric's full privacy policy on the privacy section at the bottom of our website at prometric dot com.
By remaining on the line, you are acknowledging that you understand and agree to the policy set out in the Prometric Privacy Policy.
Including the processing of your personal data to the United States where applicable.
On your test date, please check your email including spam or junk folder before leaving to the testing center.
While we do our very best to ensure a smooth testing experience from time to time, Internal or external factors may cause your exam to be rescheduled.
We will contact you via email if this situation occurs.
If you would like to hear the Prometric security message, press one.
If you would like to bypass the security message, press two."
Excerpt from a call with Prometric
Thursday, April 11, 2024 7:42 PM
Other customers got on the phone recently because:
Need to call for scheduling a test
I sent an application in, but have nor received a confirmation number from them. My cla...
I want to schedule a test appointment but the website is not working
My C.N.A license expired on ********** And you guys send me a letter saying that's it e...
Why can’t I get past the part where it says it’s securing your device for the exam. Thi...
Walked over **mins and my computer was still on the screen that says they are securing...
I take my LSAT with prometric on Monday. I need to know if my name is right. My last na...
It has been two months since my CNA license renewal, I called two times already for you...
Can’t get the test to launch, even with the support techs
i waited o hold for ** minutes, then was disconnected
I need the website to get a form to renew my CNA certificate for michigan
I am booking an exam, on the payment page after putting bank details I am getting an er...
Need employer code number for license renewal
Please kindly provide me the reschedule date for below following CFPS exam on which it...
Prometric Customer Service Phone Number 800-853-6769 - Info & Statistics
Phone number to dial800-853-6769
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:15am
Navigate phone maze to a humanPress 3 then 2
Average wait38
Current wait44
Rank (among phone numbers)4
Rank (overall)5
Alternate methodsphone or chat or web
Quality of communication86%
Quality of help65%
Customer votes2,289
Best phone number800-775-3926
Information last updatedSun Apr 21 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Prometric's 800-853-6769 Customer Service Number
This Prometric phone number is ranked #4 out of 5 because 21,198 Prometric customers tried our tools and information and gave us feedback after they called. The reason customers call 800-853-6769 is to reach the Prometric Customer Service department for problems like Get Test Results, Reschedule Exam, Get Certification, Schedule Exam, Find Test Center. As far as we can tell, Prometric has call center locations in Florida and you can call during their open hours 24 hours, 7 days. Prometric has 5 phone numbers and 7 different ways to get customer help. We've compiled information about 800-853-6769 and ways to call or contact Prometric with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Prometric
Calling Prometric at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-853-6769. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Prometric Customer Service agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Prometric Once on the phone with Prometric's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
Contacting Prometric in General
While 800-853-6769 is Prometric's #4 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-775-3926 is their best customer phone number overall, and we have put together a comparison of their 7 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Prometric help by calling them, is that other customers give their customer support at this number a 86% score for their communication skills and a 65% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.