Optimum Help Pages

Optimum Customer FAQ, Forum, and Online Help Desk

Optimum Help @ optimum.net
Customer Help
  • It takes an average of 18 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 3:15pm.
  • Common topics include Change Plan, Technical Support, Dispute a Charge, Service Outage, Cancel Account, and more.
Since there is a phone number available, we have to recommend calling Optimum and talking to a real human being instead of searching their help site for answers.

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Optimum Online Help at optimum.net - Info & Stats

Help desk addresshttps://www.optimum.net/
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:15pm
Average turnaround time18
Rank amongst all ways to reach them9
Other means of communicationphone, chat, web, twitter
Communication customer rating59%
Quality of help rating62%
Votes for online help7,068
When this was last updatedSun Feb 25 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-276-5255

Optimum Help Pages: What to Know

This is the Optimum help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Optimum's best customer help page or faq or forum, this is the best entry point according to 185,034 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-276-5255) which we show above. Sometimes when you dig through the various help topics and volumes on optimum.net, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Optimum agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Optimum: General Information

Optimum has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Optimum using 4 different media: phone, chat, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-276-5255 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Optimum.

Do Optimum and GetHuman work together?

GetHuman has no relationship with Optimum and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Optimum Contact Info

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