Optimum Help Pages

Optimum Customer FAQ, Forum, and Online Help Desk

Average time to fix: (22 hours)
Busiest time: 10:15am
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Recent Optimum help topics searched

I want to know the bill amount to be paid.
TV got stuck and froze last night. I called a tech who told me to turn it off. It too...
trying to sign up for Altice mobile..continue to get an error message
Saber cotizaci*n para telf cable y wifi
I payed my bill and service not on
am on vacation mode($**mo) why is my account still showing normal monthly charges in ad...
How do I set the time on the cable box?
Customer support is needed. I have issues and I need to speak with a support specialist.
have new altice one remote with netflix button and cannot program to altice one mini box
My optimum altice remote is just blinking and not working
I received a call from optimum last evening informing me that since I was no longer an...
Very slow service. Again. No service last night. Having a bad experience with optimum...
Need to speak with someone
Getting new TV advised I need new box*and remote can these be installed by you
Bill Pay Issues with automated system
I requested that my phone number be unlisted However, I am getting calls that clearly...
I just want to talk to a human from optimum
Get help with my issue

Optimum Online Help at optimum.custhelp.com - Info & Stats

Help desk address
http://optimum.custhelp.com/app/ask
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
10:15am
Average turnaround time
22
Rank amongst all ways to reach them
8
Other means of communication
phone, chat, web
Communication customer rating
63%
Quality of help rating
66%
Votes for online help
7,064
When this was last updated
Thu Feb 20 2020 08:00:00 GMT+0000 (UTC)
Best phone number
888-276-5255

Optimum Help Pages: What to Know

This is the Optimum help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Optimum's best customer help page or faq or forum, this is the best entry point according to 185,034 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-276-5255) which we show above. Sometimes when you dig through the various help topics and volumes on optimum.custhelp.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Optimum agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Optimum: General Information

Optimum has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Optimum using 3 different media: phone, chat, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-276-5255 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Optimum.

Do Optimum and GetHuman work together?

GetHuman has no relationship with Optimum and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Optimum Contact Info

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