Optimum Help Pages
Optimum Customer FAQ, Forum, and Online Help Desk
Optimum Help @ optimum.custhelp.com
Average time to fix: (21 hours)
Busiest time: 9:30am
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Recent Optimum help topics searched
Billing issues need to talk with live person at cablevision
Optimum, I have altice and the internet keeps going down. I have to call every week or...
optimum does not work good and i want to cancel
i want to cancel my optimum service
Called and the representative put me on hold and then didnt return- was msising channel...
I got a payment arrangement and my service was suppose to be on and it’s still not on...
Need lower bill amd payment plan need to talk to representative
Made past due payment and service wasn't restored!!
Received past due notice for Nov bill. Check **** was mailed Nov **, ****. Paid past du...
I want new service because I never had your service before and I heard it’s good
I have been trying to temporarily suspend my service til ******* for two weeks now but...
Past few weeks channel ** is "temporally unavailable" err-** . Please assist to resu...
No tv service. Have already restarted box * times.
Want to exchange remotes for both of my televisions.Is norwalk cablevision
I have * TV in household. Need * remotes. Can some mail*Stacie Bogdany*** Harris Lan...
I need to cancel my optimum service and can’t get through to thrm
I would like to cancel my optimum cable and Internet and mail my items back to return
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Optimum Online Help at optimum.custhelp.com - Info & Stats
Help desk addresshttp://optimum.custhelp.com/app/ask
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9:30am
Average turnaround time21
Rank amongst all ways to reach them9
Other means of communicationphone, chat, web
Communication customer rating62%
Quality of help rating65%
Votes for online help7,065
When this was last updatedMon Feb 22 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-276-5255
Optimum Help Pages: What to Know
This is the Optimum help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Optimum's best customer help page or faq or forum, this is the best entry point according to 185,034 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-276-5255) which we show above. Sometimes when you dig through the various help topics and volumes on optimum.custhelp.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Optimum agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Optimum: General Information
Optimum has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Optimum using 3 different media: phone, chat, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-276-5255 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Optimum.
Do Optimum and GetHuman work together?
GetHuman has no relationship with Optimum and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.