Macy's Help Pages

Macy's Customer FAQ, Forum, and Online Help Desk

Macy's Help @ customerservice.macys.com
Customer Help
Average time to fix: (39 hours)
Busiest time: 9:30am
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Recent Macy's help topics searched

I placed an order on April **th and I need it to be shipped sooner than April **th. The...
My name is Rainelle Henderson, and I had ordered * down pillows for the price of...
Product delayed wantbto change size not cancel
Never received my order. I paid for express shipping it’s been more then the waiting period
Call me.. can't do this anymore...call me Macy's is a nightmare
Need to make a return i have called many times but no call back or redpince
My order still says processing since April **
Hi my order number is **********. I ordered it yesterday but a coupon came out today fo...
I sent an online return weeks ago and haven’t been credited!!!
My order said shipped a week ago but has not arrived, please advise me as to when I can...
I visited your Macy's store in Baton Rouge, Louisiana On April **th ****. I purchases C...
Missing an order!**Never received
Never received my order
Double charged for purchase.
I put the wrong address on my order
I purchase a face wash, and could not use my rewards!
My husband has a Macy Star Rewards American Express card . He is in hospital and I am...

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Macy's Online Help at customerservice.macys.com - Info & Stats

Help desk addresshttps://customerservice.macys.com/app/contact
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9:30am
Average turnaround time39
Rank amongst all ways to reach them7
Other means of communicationphone, email, web, facebook, twitter
Communication customer rating87%
Quality of help rating65%
Votes for online help612
When this was last updatedWed May 05 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-289-6229

Macy's Help Pages: What to Know

This is the Macy's help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Macy's's best customer help page or faq or forum, this is the best entry point according to 55,422 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-289-6229) which we show above. Sometimes when you dig through the various help topics and volumes on customerservice.macys.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Macy's agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Macy's: General Information

Macy's has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Macy's using 5 different media: phone, email, web, facebook, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-289-6229 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Macy's.

Do Macy's and GetHuman work together?

GetHuman has no relationship with Macy's and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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