Macy's Help Pages

Macy's Customer FAQ, Forum, and Online Help Desk

Macy's Help @ customerservice.macys.com
Customer Help
Average time to fix: (39 hours)
Busiest time: 9am
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Recent Macy's help topics searched

I purchased a subscription box for my daughter. I used her email address. I think the c...
wrong pickup location
On *-**-**** I found an Intex **' x **' x **'' ultra XTR above ground pool with sand fi...
Does Macy’s herald square offer tailoring* alterations? And how long does it typically take?
I buy online $**.** product today dill if u buy $** than $** stars money but they don’t...
Hello, I am overseas and I cannot have access macys.com on my laptop or phone. It been...
I ordered these but until now still not receive. Please i wanted to request for a refun...
I received a birthday reward in the mail and lost the card. Can I be issued another rew...
Got an email saying that a change in shipping address was requested. This was not done...
This is a follow-up to my issue I just sent regarding the folds in coat and jacket. Yo...
My issue is with packaging. I know that speed and quantity are the main goals in getti...
I paid you guys $***.** bu mistakes and i need that money back. I need yo pay to others...
i want to place an order
I just received my comforter set yesterday for **.** today I got a sale magazine the sa...
On a recent vacation from Ireland ********** at **.** am I purchased a ring in gemstone...
Having trouble with placing online order
Hello my name is Alicia I ordered a few items from Macy's for my graduation. I paid for...

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Macy's Online Help at customerservice.macys.com - Info & Stats

Help desk addresshttps://customerservice.macys.com/app/contact
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time39
Rank amongst all ways to reach them7
Other means of communicationphone, email, web, facebook, twitter
Communication customer rating89%
Quality of help rating63%
Votes for online help611
When this was last updatedMon Jun 27 2022 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-289-6229

Macy's Help Pages: What to Know

This is the Macy's help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Macy's's best customer help page or faq or forum, this is the best entry point according to 55,422 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-289-6229) which we show above. Sometimes when you dig through the various help topics and volumes on customerservice.macys.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Macy's agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Macy's: General Information

Macy's has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Macy's using 5 different media: phone, email, web, facebook, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-289-6229 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Macy's.

Do Macy's and GetHuman work together?

GetHuman has no relationship with Macy's and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Macy's Contact Info

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