Macy's Help Pages

Macy's Customer FAQ, Forum, and Online Help Desk

Average time to fix: (39 hours)
Busiest time: 10:45am
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Help with Missing orderHelp with Refund orderHelp with Return orderHelp with Technical supportHelp with something else

Recent Macy's help topics searched

Hi I cancelled an order on may *th ****, still did not get my money back. Order * **********
I would like to place an order
CAN YOU TELL ME WHEN MACY*S IN ARIZONA WILL RE-OPEN
If I order Estes Lauder Double Wear Stay-Place Make olor pebble and Blu Lapis Style and...
My package says it was delivered and I haven't received anything I would just like my m...
I want to pay my bill and need to know where to send payment.
My order was sent to my old address and I had previously updated my address and I have...
Have tried to return item , it was boomeranged back to me. Cannot get customer service...
Hello I’ve received * empty packages shipped from you warehouses I have pictures of the...
To place A order by phone
We received a damaged rug. The end is all frayed and there is a huge line down the mid...
My name is Harold Pappas. I purchased an item from Macey's (Order ***********) on...
my bill was paid in full, however, I have a $*.** balance and am requesting that you cr...
Order number: ***********The promo code: REFRESH needs to be added to my order for add...
I have *** dollars out of a low ( compared to money I make)on my card I would like to b...
I have been trying to get credit for an item that was never received or delivered to my...
I bought suit pants from Macy's last year.*I was satisfied with good quality and wearin...
Get help with my issue

Macy's Online Help at customerservice.macys.com - Info & Stats

Help desk address
https://customerservice.macys.com/app/contact
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
10:45am
Average turnaround time
39
Rank amongst all ways to reach them
7
Other means of communication
phone, email, web, facebook, twitter
Communication customer rating
86%
Quality of help rating
66%
Votes for online help
614
When this was last updated
Fri May 22 2020 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number
800-289-6229

Macy's Help Pages: What to Know

This is the Macy's help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Macy's's best customer help page or faq or forum, this is the best entry point according to 55,422 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-289-6229) which we show above. Sometimes when you dig through the various help topics and volumes on customerservice.macys.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Macy's agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Macy's: General Information

Macy's has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Macy's using 5 different media: phone, email, web, facebook, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-289-6229 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Macy's.

Do Macy's and GetHuman work together?

GetHuman has no relationship with Macy's and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Macy's Contact Info

Other Company Help Desks

Moving? Compare and Schedule Free.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!
Call anytime: 888-959-6783
Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!