Does Duke Energy (IN) offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-7pm EST.The least busy day is Tuesday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 39 seconds.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · Mon-Fri 7am-7pm · Direct to a human · What's the phone number on your account? You can also say "find my account another way" or say "I am a new customer." · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Just wait on the line · Remain on the line, and your call will be transferred to the next available specialist. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Duke Energy (IN) below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Duke Energy (IN) phone number to document the phone system.
Here is how our research team describes the way the Duke Energy (IN) phone system greets you: What's the phone number on your account? You can also say "find my account another way" or say "I am a new customer."
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Below are some clips we've found from Duke Energy (IN)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Duke Energy. Your call may be recorded.
Good afternoon. Stacy.
Beginning at seven PM on January the nineteenth, we will be making system upgrades.
While we perform these improvements, many of our automated and online services will be temporarily unavailable."
Excerpt from a call with Duke Energy (IN)
Tuesday, January 16, 2024 7:44 PM
They may ask for information for security purposes
"Duke Energy. Your call may be recorded.
For security, I have that your address starts with three six zero."
Excerpt from a call with Duke Energy (IN)
Wednesday, August 7, 2024 5:22 PM
They may need the phone number on your account
"Duke Energy. Your call may be recorded.
What's the phone number on your account? You can also say find my account another way."
Excerpt from a call with Duke Energy (IN)
Wednesday, November 6, 2024 6:34 PM
They may ask your reason for calling (instead of a menu)
"You can also say find my account another way or I'm a new customer.
Enter your phone number. Otherwise, if you'd rather find your account another way, to connect you with the right specialized agent and avoid multiple transfers, please tell me the reason for your call."
Excerpt from a call with Duke Energy (IN)
Friday, May 24, 2024 5:23 PM
They may ask you to enter information with the dial pad
"Or I'm a new customer.
Enter your phone number."
Excerpt from a call with Duke Energy (IN)
Friday, October 25, 2024 7:05 PM
They may ask you to say or enter information
"Have you already started the process with us for setting up your service?
Need service today or over the weekend? Duke Energy has recently enabled same day and Saturday options online at duke dash energy dot com forward slash start.
Be sure to have your new address, Social Security number, and the date you would like service
to begin. Let's make sure we start the right service for you.
Please pick from the following, business or residential.
For faster service, I can text you a link to an online form to start electric service today or over the weekend.
Which number should I use to text? You can say, text this number, use a different one, or say, no thanks."
Excerpt from a call with Duke Energy (IN)
Wednesday, March 20, 2024 6:42 PM
The first phone menu
"Duke Energy.
Your call may be recorded.
Just so you know, our customer care specialist may not be available right now, but I can still help.
What's the phone number on your account? You can all sorry.
Enter your phone number. Otherwise, if you'd rather find your account another way, press one.
If you're a new customer, press two."
Excerpt from a call with Duke Energy (IN)
Thursday, June 6, 2024 11:04 PM
What are the hours and when should I call?
Duke Energy (IN) operates the call center for this 800-521-2232 phone number Mon-Fri 7am-7pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 1,022 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Duke Energy (IN) call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Duke Energy (IN) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Duke Energy (IN) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Duke Energy (IN) is Tuesday.The most busy day to call is Thursday, which averages 31% more phone calls by comparison.Again, this is based on a sample of 1,022 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday, which is 378% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Duke Energy (IN) is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Duke Energy (IN) staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Calling Duke Energy was difficult because of the holiday season, but even when the offices are closed, you can still get some information. Normally, Duke Energy uses the 1-800-521-2232 line as its main number in Indiana, but the number is only available Monday through Friday during normal business hours, and only when holidays are not involved.
There is a support line that you can use in case of emergency, such as a downed power line, which is 1-800-343-3525. However, this number isn't meant to be used for normal customer service questions, so if you've called outside of the window of 7 a.m. to 7 p.m. Eastern Monday through Friday, or there's a holiday involved, you're out of luck if you're not already a customer.
If you are a customer of Duke Energy, there are things you can do with this number. First, the system will recognize you immediately as a Duke Energy customer if you have a phone number authorized on your account, without you having to do anything to identify yourself. That's a little unsettling in the case of a lost or stolen phone, but most people who would take someone else's phone probably wouldn't be calling their electric company for any reason.
With your identification established, the system gives you the chance to say what you're calling about. I asked to check my balance for the past month, and the system told me that my account was in good standing and I did not need to make a payment. It then told me the amount of money that my last bill was for and when I had last made a payment. It further explained that if I wanted, I could look into enrolling in budget billing, which would give me one set monthly payment for electricity each month instead of having it vary each month.
I opted to hear about it but did not pursue it further. Instead, I asked how much electricity I had used the previous month. The system, however, did not understand the question and thought I was again asking about my bill. I tried again, but it became clear the system did not understand my question and either would not or could not offer this information. With no other needs for this call, I hung up.
Overall, I think Duke Energy's automated system does a good job of serving customers when nobody is available to take your call. It's very easy to leave customers in the lurch, but Duke Energy has chosen not to do that with its service. It makes it clear that customers can call at any point for information, and the system can often provide at least something.
I am a Duke Energy customer, and I do plan to use this number again in the future.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Duke Energy (IN)
If you have time to do a bit of reading before you call Duke Energy (IN), we recommend you read over some of our problem-specific articles.
Duke Energy offers a comprehensive range of services in Indiana to meet the needs of residential and business customers alike. Our services include electricity and natural gas supply, innovative energy efficiency programs, energy consultations, billing and payment options, outage reporting and restoration, and renewable energy solutions. Whether you need reliable power supply for your home or business or want to explore sustainable energy options, Duke Energy has you covered. We are committed to delivering safe, reliable, and affordable energy to our customers while also promoting conservation and environmental stewardship. Our knowledgeable customer service team is available to assist you with any questions or concerns you may have regarding our services.
Customers of Duke Energy (IN) have various convenient options for paying their bills. Duke Energy accepts payment methods including credit and debit cards (Visa, Mastercard, Discover, and American Express), electronic checks (ACH), personal checks, money orders, and cash. Payments made via credit or debit cards can be completed online via the Duke Energy website or by calling their automated phone system. Customers can also set up recurring payments using these methods for hassle-free bill payment. Additionally, Duke Energy provides drop boxes across their service area where customers can submit personal checks or money orders along with their bill stubs. For those preferring in-person payment, cash payments are accepted at authorized payment locations like Western Union or CheckFreePay for a nominal fee. With such flexibility, Duke Energy ensures convenient payment options for their valued customers.
The current rates and tariffs for Duke Energy customers in Indiana vary depending on a variety of factors, such as the type of customer (residential or commercial) and the specific services being utilized. It is best to visit the official Duke Energy website or contact their customer service for the most up-to-date and accurate information on rates and tariffs. Duke Energy offers different rate plans to meet customer needs, including Time-of-Use rates, Demand-based rates, and standard rates. These plans aim to provide flexibility and affordability based on individual energy usage patterns. By leveraging innovative technologies and energy solutions, Duke Energy continually strives to provide reliable and cost-effective electric service to its customers throughout Indiana.
Click the link above to get answers to just about any Duke Energy (IN) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Duke Energy (IN), and their purpose. Are any of these similar to the reason you are trying to call?
Set up autopay: "We would like to have our bill set back up on autopay, please, using our bank account number."
- From a call lasting 15m 29s , Nov 6, 2024 6:34 PM
Inquire about balance: "Balance. Account balance."
- From a call lasting 2m 3s , Nov 3, 2024 2:14 AM
Report damaged guy wire: "I just wanted to report that we caught one of the guy wires from the electric pole with the lawnmower and broke it."
- From a call lasting 17m 1s , Oct 25, 2024 7:05 PM
Account information retrieval: "Is there another way to find my account?"
- From a call lasting 2m 2s , Oct 22, 2024 5:58 PM
Pay bill: "I would like to make a payment."
- From a call lasting 5m 4s , Oct 20, 2024 5:55 PM
Make a payment: "Make a payment."
- From a call lasting 3m 16s , Oct 20, 2024 5:50 PM
Information about why customers call Duke Energy (IN) is extracted from issues that customers have reported to GetHuman.
This is Duke Energy (IN)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Duke Energy (IN) agent. This phone number is Duke Energy (IN)'s best phone number because 13,194 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-521-2232 include Change Services, Setup Service, Overcharges on My Account, Cancel My Services, Meter Reading and other customer service issues. Rather than trying to call Duke Energy (IN) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Duke Energy (IN) has 3 phone numbers. It's not always clear what is the best way to talk to Duke Energy (IN) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Duke Energy (IN). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Duke Energy (IN). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
