Duke Energy (IN) Contractor Customer Service

Phone Number & Getting a Rep

Duke Energy (IN) Contractor Customer Service number

800-774-0246
Toll-free·Calls Contractor Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this Duke Energy (IN) number?

A:Just wait on the line
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Duke Energy (IN) Contractor Customer Service?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Monday.

All Duke Energy (IN) customer service contact information

This is the #3 most popular Duke Energy (IN) phone number out of 3. Click above to go back to the main customer service number and other contact information, including Duke Energy (IN) email addresses, twitter handles, and live chat options.

More Duke Energy (IN) Customer Phone Numbers

Residential Customer Service

800-521-2232
Main phone number · Toll-free · Mon-Fri 7am-7pm EST · Press 1 · What's the phone number on your account? You can also say "find my account another way" or say "I am a new customer."

Business Customer Service

800-774-1202
Toll-free · Mon-Fri 7am-7pm · Direct to a human · What's the phone number on your account? You can also say "find my account another way" or say "I am a new customer."

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Duke Energy (IN) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait on the line
Here is how our research team describes the way the Duke Energy (IN) phone system greets you: Remain on the line, and your call will be transferred to the next available specialist.
Below are some clips we've found from Duke Energy (IN)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Duke Energy Builders Line. Please remain on the line and your call will be transferred to the next available specialist. To ensure you receive accurate and courteous service, this call may be recorded."
Excerpt from a call with Duke Energy (IN)
Wednesday, December 4, 2024 3:58 PM

What are the hours and when should I call?

Duke Energy (IN) operates the call center for this 800-774-0246 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 63 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Duke Energy (IN) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Duke Energy (IN) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Duke Energy (IN) is Saturday. The most busy day to call is Tuesday, which averages 180% more phone calls by comparison. Again, this is based on a sample of 63 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call Duke Energy (IN) is Wednesday.

Why call this Duke Energy (IN) number?

Below is a sample of recent calls to Duke Energy (IN), and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 54s , Dec 4, 2024 3:58 PM
: ""
- From a call lasting 32s , Sep 9, 2024 9:22 AM
: ""
- From a call lasting 2m 56s , Jul 17, 2024 9:21 PM

Calling this Duke Energy (IN) Customer Number

Christian Allen is the editor / author responsible for this content.
Dec 21, 2023

As a contractor, it's important to make sure that utilities are set up and ready to go once a build is completed. It's also essential that everything is inspected and given the go-ahead by the local energy company. To sell a home afterward, a developer has to make sure everything is 100% accurate and ready-to-go. I had to check in on the request for energy at one of my builds, so I called the Duke Energy Builder's line to get straight to a customer representative who could help me. 

While it's nice that Duke offers builders a separate line, I don't know that it helps us cut the line. When I'm on the job my time is important, and I wish I could get straight through to someone so I don't spend that time on hold. However, at the end of the day, we all end up stuck on the phone it seems, regardless of where we're calling from.

It's understandable that Duke Energy would receive a lot of daily calls, but it's still frustrating to wait a long time. People probably call daily with questions about their billing and their energy usage. Since they offer natural gas and electric services, this increases the amount of potential problems with billing and suppliers. In addition, at this time of year there are a lot of outages due to the inclement weather, and outages are a big deal when the weather is this cold. With all of that in mind, I can understand the long wait, but since this is an exclusive builder's phone number, you'd think there might be less traffic. Plus, there aren't too many new builds going on in the depth of the winter. 

That said, the process to reach an actual person is very simple. When you call this number, an automated voice picks up and says, "Thank you for calling Duke Energy, Builder’s Line. Please remain on the line and your call will be transferred to the next available agent. To ensure you receive accurate and courteous service, this call may be recorded." Then, it sent me to a hold line that had pleasant, mild music that was interrupted on occasion to remind me to make sure my email was up-to-date to receive automatic updates and service announcements. It took about 20 minutes before a service agent finally picked up the phone. They were helpful, answered my questions and updated me on the process so the only complaint I have is the wait. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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