Duke Energy (IN) Business Customer Service

Duke Energy provides electricity and natural gas services to customers in several states. People often call the company to ask about new services, stop their service, or resolve billing issues.

A person moving to another residence or who is new to one of Duke Energy's service areas might want to know whether the company requires a security deposit to start new service. I called the company's 800-774-1202 phone number to ask that question.

The automated voice response system began by asking me questions to help me get the information or services I wanted. It asked for my account phone number. I couldn't provide that information since I don't have a Duke Energy account.

The system also told me about same-day and Saturday options for starting service and said I could visit the company's website to learn more.

Assuming I was ready to start service, the system requested the new service address and my Social Security number. The automated voice offered a link to an online form. I didn't provide a new service address and declined the link for the online form. I was not ready to sign up for a new account, so I didn't respond to any further requests.

Next, the system said there would be a 13-minute wait to speak to a customer service specialist. However, it also told me I could get a call back. I agreed and gave the system my name. After about five minutes, my phone rang.

A Duke Energy customer service representative answered to verify that I wanted to set up an account. I shared that I had a Duke Energy account several years ago and needed to know what is currently required to set up an account.

Specifically, I wanted information on the type of deposit the company requires to set up a new account. The representative told me she didn't know exactly how much the deposit would be. She said I didn't need to pay a deposit upfront, as the company could include it in the first month's bill. That was the only information I needed, so I thanked her and concluded the call.

What I liked about calling this Duke Energy customer service number is that the system promised a call back, and it happened within five minutes. The representative was friendly and answered my question within seconds.

Offering an alternative for callers needing same-day or Saturday service through the Duke Energy website is considerate and convenient. That's an excellent option, especially if it allows customers to start service outside regular business hours.