A:Dropbox does not provide phone support. You must visit their online Help Center for assistance. The videos below explain how to get in touch with them.
Q:
Does Dropbox offer 24 hour customer service?
A:Not by phone.But you can contact Dropbox 24/7 using other methods.Below is a list of customer service channels and hours.
How to contact Dropbox Customer Service
There are other ways to contact Dropbox customer service besides the phone. Below we list them by medium, from most to least popular.
Report a problem using Dropbox's app
To access the Dropbox Help Center, click the "Support Center" link in the Account menu.
Open the Dropbox app and login to your Dropbox account. Tap on "Account" in the lower right. Click the gear icon in the upper right. Next click "Get Help" then select "Contact Support." On the next screen tap "Your account" then scroll down and click "Email our support team." Click "Submit a request." Then describe your issue and attach any screenshots. Finally, check your submission and click "Send."
Report a problem on Dropbox's website
Watch this video for directions on how to access Dropbox's online Support Center.
No matter if you're using the Dropbox website or app, the process for getting help is the same.
Get back into your Dropbox account
If you have forgotten your Dropbox login credentials or suspect your account has been compromised, you can still contact customer support. If you are unable to log in or no longer have access to the email address used for original registration, you can still get customer service help. The video below shows you how.
Go to https://www.Dropbox.com and scroll down and click "Contact Us" under the Support option. Click "Contact customer support" under the Customer Support menu option. Next, tap "Contact support about a login issue" and then click "Submit a request." On the next screen, enter your information about your problem, then press "Submit" when you are done.
Dropbox, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Dropbox customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with Dropbox?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Dropbox, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
Click the link above to get answers to just about any Dropbox customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.
You came here to see Dropbox's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Dropbox agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Dropbox anyways and help you with your issue. Over the last 18 months, 5,659 customers like you have come in search of a phone number for Dropbox and helped us confirm they don't have one. Common reasons that people try to call Dropbox customer support department include Update Account Info, Account Stopped Working, Account Access, Upgrade Account, Cancel Account and other customer service issues. Rather than trying to call Dropbox first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via twitter or web. Unfortunately, right now Dropbox doesn't have any phone numbers. It's not always clear what is the best way to talk to Dropbox representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Dropbox Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Dropbox, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Dropbox customers like yourself.
GetHuman does not provide call center services or customer support operations for Dropbox. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dropbox. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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