Dropbox Help Pages

Dropbox Customer FAQ, Forum, and Online Help Desk

Average time to fix: (3 hours)
Busiest time: 1pm
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Recent Dropbox help topics searched

Nothing happened. I want to delete Dropbox account
Delete Dropbox Account
Hi! I'd like to close, delete my Dropbox account.
Having trouble install different dropbox accounts for two different user accounts on th...
I submitted by sharing a folder a bunch of photos and a cover letter via a Dropbox link...
I have * charges on my credit card statement. Both my husband and I have no active acc...
I am receiving Dropbox emails for Jennifer Porter.Her email addresses were (*****@***.c...
I wanted to upgrade my dropbox account and the card was charged *** bucks instead of...
i received your email on ******** stating my Samsung device will not be able to sync fr...
Dropbox billed my credit card when they were not authorized to do so. I canceled the bu...
We are receiving several charges from dropbox on * different business credit cards. Som...
The company name is positive life Changes and my dropbox is not snycing. Please explain...
How do I cancel my account? I tried * times**Betty Lanz. B*****@***.com or *****@***.com
I submitted a trouble ticket yesterday but it wasn’t helpful. I need a person who I can...
I was sent links that contained songs, I believe in .mp* form, and when I click the li...
Company director left without handing over passwords.
I don't use drop box except at work linked to my work email. For some reason I was char...
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Dropbox Online Help at dropbox.com - Info & Stats

Help desk address
https://www.dropbox.com/help
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
1pm
Average turnaround time
3
Rank amongst all ways to reach them
2
Other means of communication
twitter, web
Communication customer rating
63%
Quality of help rating
87%
Votes for online help
250
When this was last updated
Wed Feb 19 2020 09:00:00 GMT+0000 (UTC)

Dropbox Help Pages: What to Know

This is the Dropbox help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Dropbox's best customer help page or faq or forum, this is the best entry point according to 15,456 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on dropbox.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Dropbox agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Dropbox: General Information

Dropbox does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with Dropbox using 2 different media: twitter, web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Dropbox.

Do Dropbox and GetHuman work together?

GetHuman has no relationship with Dropbox and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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