Dropbox Help Pages

Dropbox Customer FAQ, Forum, and Online Help Desk

Average time to fix: (3 hours)
Busiest time: 3:30pm
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Help with: Technical supportHelp with: Update account informationHelp with: RefundHelp with: Cancel serviceHelp with: Setup an accountHelp with something else

Dropbox Online Help at dropbox.com - Info & Stats

Help desk address
https://www.dropbox.com/help
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
3:30pm
Average turnaround time
3
Rank amongst all ways to reach them
2
Other means of communication
twitter, web
Communication customer rating
65%
Quality of help rating
89%
Votes for online help
249
When this was last updated
Thu Jun 21 2018 09:00:00 GMT+0000 (UTC)

Dropbox Help Pages: What to Know

This is the Dropbox help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Dropbox's best customer help page or faq or forum, this is the best entry point according to 15,456 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on dropbox.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Dropbox agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Dropbox: General Information

Dropbox does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with Dropbox using 2 different media: twitter, web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Dropbox.
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