A:Select the option to report a problem with a shipment, select "Shipment", enter tracking number (or press 0#), when the system asks for a "Wes" or "No" to receiving tracking updates via text say "Customer Service" then repeat "Customer Service" when it asks again.Our free phone can also navigate phone menus to get a live human at UPS for you.
Q:
Does UPS offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Wednesday.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 57 seconds.The longest hold times are on Wednesday, and the shortest are on Sunday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring the messages. · UPS Tracking - Before I get your tracking number, tell me whether you are the sender (press 1), the receiver (press 2), or a third party (press 3). · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · For UPS Online Shipping and Tracking · To navigate UPS or for My Choice, press 1. For login support, press 2. For thermal installations support, press 3. Billing center or error codes, press 4. For all other callers, press 5. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · UPS Billing Support - Press 0 at each prompt · How can I help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Calling this UPS number should go right to a real human being · How can I help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for UPS below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this UPS phone number to document the phone system.
Here is how our research team describes the way the UPS phone system greets you: How can I help you today?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Select the option to report a problem with a shipment, select "Shipment", enter tracking number (or press 0#), when the system asks for a "Wes" or "No" to receiving tracking updates via text say "Customer Service" then repeat "Customer Service" when it asks again.
Below are some clips we've found from UPS's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"UPS.
This call may be monitored or recorded for quality and training purposes.
For more on how we handle your personal information, please see our privacy notice on you u p s dot com.
Severe winter weather is impacting service in parts of Alabama, Arkansas, Louisiana, Mississippi, and Tennessee.
There will be no pickups or deliveries today in the effect areas.
Please visit service alerts on UPS dot com for a list of impacted postal codes."
Excerpt from a call with UPS
Wednesday, January 17, 2024 2:17 AM
They may ask your reason for calling (instead of a menu)
"UPS
This call may be monitored or recorded for quality and training purposes.
For more on how we hand I know you'd like to talk to someone, but I need a little more information to get you to the right place.
I can't connect you with a representative unless I know the reason for your I can't connect you with a representative unless I know the reason for your I can't connect you with a representative unless I know the reason for your call."
Excerpt from a call with UPS
Sunday, February 11, 2024 8:45 PM
The first phone menu
"UPS
This
I didn't catch that.
In a few
Sorry. I still didn't
I didn't catch that.
Sorry. I still didn't get that.
I need to know the reason for your call. You can say, track a package, or press one, change to delivery or press two, Schedule a pickup or press three.
Report a problem or press four, find locations or press five.
Or more shipping options or press six."
Excerpt from a call with UPS
Thursday, May 16, 2024 5:58 PM
After you press 4
"So I can help, I'll need the tracking number.
First, does it start with one z?
What are the last six digits of the tracking number?
I didn't catch that. Please say or enter the last six digits of the tracking number.
Please say or enter the last six digits of the tracking number.
I still didn't catch that.
Sorry. We'll need to find your package a different way.
What's the full tracking number?
Tell me the tracking number one digit at a time.
It most likely starts with one z.
I still didn't catch that. Tell me the tracking number one digit at a time.
I didn't hear you or record what you entered.
Do you want to continue with this call?
If you'd like to continue with this call, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with UPS
Thursday, June 13, 2024 4:58 PM
What are the hours and when should I call?
UPS operates the call center for this 800-742-5877 phone number 24 hours, 7 days.The short answer is that you should call on a Sunday.This observation and the following section are based on analysis of a sample set of 16,742 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the UPS call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this UPS phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like UPS staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call UPS is Sunday.The most busy day to call is Wednesday, which averages 241% more phone calls by comparison.Again, this is based on a sample of 16,742 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Sunday.The longest wait in the queue on average occurs on Wednesday, which is 509% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call UPS is Sunday.In this case, it's a no-brainer. Sunday is not only the least busy day for calling this UPS number, but it is also the day with the shortest hold times.
Unless you already have a specific problem that you need dedicated UPS support to handle, you won't find a lot of use from calling this number. When I dialed, I was able to get to the automated system, but couldn't use it to actually request information.
I tried asking the system about how long it would take to deliver a package, but it took that to mean that I had an issue with delivery. Then, I asked about shipping rates, but the system was unable to understand what I was trying to ask about.
Finally I asked to speak to a representative, but the system told me it couldn't connect me with anyone unless it had more information about what I was calling about. I tried asking again, but the system absolutely refused to connect me with anyone unless I could give a firm reason as to what my issue was.
Next, I asked for location information so I could at least get something productive out of my call. The system asked me to provide a zip code, and once I did, it gave me the five closest UPS locations to that zip code, along with their hours of operation for that day. I then tried one more time to ask about shipping rates, but the system again said that it couldn't understand my inquiry, and I had no choice but to hang up.
Overall, I wasn't impressed by this system. It's fairly clear that UPS doesn't want people using this number unless they already have a support ticket in progress, but there should be at least some way to get information for services that UPS provides. Either offering a way to transfer numbers to a dedicated line for questions, having the system shoot you a link to the UPS website or having a part of the automated system dedicated to basic questions would be helpful.
Instead, if you don't ask for a specific problem, you're not going to get anywhere with it. You have the ability to ask the system just about anything, but it's not going to recognize most of the things you ask it. To get any use from this number, you need to have a genuine issue with a UPS service already in progress. Based on the automated system, however, I would hesitate before calling, as the system was not at all helpful and doesn't set high expectations for the customer experience.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call UPS
Below is a sample of recent calls to UPS, and their purpose. Are any of these similar to the reason you are trying to call?
Account name change: "My UPS account is now under Paul Albrecht's name."
- From a call lasting 11m 33s , Dec 18, 2024 2:41 PM
Change delivery address: "It's wrong address. And it didn't match."
- From a call lasting 24m 35s , Dec 18, 2024 2:12 PM
Information about why customers call UPS is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, UPS provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and UPS will reply our your email.
Thomas at UPS who can help with questions about tracking packages and other useful information
UPS, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of UPS, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Use this link to find customer service help through their website
As a last, sometimes only, resort- UPS customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is UPS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a UPS agent. This phone number is UPS's best phone number because 157,950 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-742-5877 include Lost Package, Track a Package, Change Delivery Address, Missing Delivery, Delivery Issue and other customer service issues. The UPS call center that you call into has employees from Michigan and is open 24 hours, 7 days according to customers. In total, UPS has 5 phone numbers. It's not always clear what is the best way to talk to UPS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for UPS. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like UPS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
