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Westin Hotels Customer FAQ

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What is Westin Hotels's Phone Number?

The question we are asked most often is about how to talk to Westin Hotels customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Cancellation and Refunds

How Do I Cancel My Trip with Westin Hotels?

If your plans have changed and you need to cancel an upcoming stay at a Westin Hotel, you have a few options available. You can...
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How Do I Get a Refund from Westin Hotels?

It is possible to obtain a refund from Westin Hotels by visiting its website and canceling your booking. The refund is...
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What Is Westin Hotel's Cancellation Policy?

The cancellation policy for your stay at Westin is dependent upon the type of rate you selected when booking your room. Most...
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What Is Westin Hotels' Coronavirus Change or Cancellation Policy?

Marriott's Westin Hotel chain does provide some relief for travelers who have a change of plans and need to cancel their stay;...
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What is the cancellation policy for reservations made through third-party websites?

The cancellation policies for reservations made through third-party sites differ based on the booking platform and the hotel's...
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Booking and Confirmation

How Do I Book a Trip with Westin Hotels?

Westin Hotels has luxury accommodations in major cities around the world, and booking your stay can be done in just a few...
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How Do I Dispute a Charge with Westin Hotels?

You'll need to go to your Westin account. Click Reserve Link and select View Reservations to dispute a charge. Choose the...
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What Should I Do If I Never Received a Confirmation Email from Westin Hotels?

Westin Hotels makes it easy to book your room online. Once you choose your room and enter your payment information, you should...
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How Do I File a Complaint About the Property to Westin Hotels?

When filing a complaint to Westin Hotels, it is important to identify the owner and find out who to contact. If possible,...
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Policies and Programs

What are the check-in and check-out times at Westin Hotels?

Westin Hotels generally allows check-in at 3:00 PM and check-out at 12:00 PM, though times may vary by location. Guests can ask...
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Do Westin Hotels offer a loyalty program?

Westin Hotels participates in the Marriott Bonvoy loyalty program, rewarding guests with points for stays, which can be...
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Are pets allowed at Westin Hotels?

Westin Hotels generally promotes a pet-friendly atmosphere, particularly for dogs, with varying policies across locations. It...
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Are there smoking rooms available at Westin Hotels?

Westin Hotels emphasizes guest health and comfort, generally offering smoke-free accommodations. Some properties may have...
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What is the policy for late check-out at Westin Hotels?

Westin Hotels generally allow requests for late check-out, contingent on availability. Standard check-out is usually eleven in...
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Room Information

What amenities are included in a standard room at Westin Hotels?

Westin Hotels' standard rooms typically offer amenities such as the Heavenly Bed for comfort, a spacious work desk, a...
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Can I request a specific room type or location at Westin Hotels?

Guests can generally request a specific room type or location at Westin Hotels when booking. While the hotel strives to meet...
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Can I make special requests for my room, such as extra pillows or a crib?

Westin Hotels aims to meet special requests like extra pillows or cribs based on availability at each property. Guests should...
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Are there accessible rooms available at Westin Hotels?

Westin Hotels and Resorts prioritize accessibility by offering specially designed rooms with features like wider doorways and...
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Hotel Services

Do Westin Hotels offer airport shuttle service?

Airport shuttle services may be available at some Westin Hotels, but they are not a standard feature across all locations. It...
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Is there a gym or fitness center at Westin Hotels?

Westin Hotels prioritize wellness by providing gyms or fitness centers at most locations, equipped with various exercise...
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Does Westin Hotels offer room service?

Westin Hotels generally provide room service at many properties, offering guests a menu of meals, snacks, and drinks delivered...
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Is parking available at Westin Hotels and what are the charges?

Westin Hotels generally provide parking options, including self-parking and valet services, but availability and rates vary by...
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