Westin Hotels Customer Service

Phone Number & Contact Info

Westin Hotels's Best Phone Number

Toll-free·Calls Customer Service·Most popular Westin Hotels number

How do I talk to a live human at Westin Hotels?

A:Say "Associate" two times.

Does Westin Hotels offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 12 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Westin Hotels phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Associate" two times.
Here is how our research team describes the way the Westin Hotels phone system greets you: Would you be interested in learning more about the Marriott Bonvoy card? Say yes or no.
Below are some clips we've found from Westin Hotels's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Marriott. If you are calling to book a new reservation, please say new reservation or press one."
Excerpt from a call with Westin Hotels
Thursday, January 11, 2024 3:59 AM

They may need the phone number on your account

"I'm happy before I transfer you, if you are currently a Marriott Bonvoy member, please say or enter your Marriott Bonvoy number or the telephone number associated with your account now."
Excerpt from a call with Westin Hotels
Friday, February 9, 2024 1:09 AM

They may ask your reason for calling (instead of a menu)

"Thank you for calling Marriott.
But I if you are calling to book a new reservation, please say new reservation or press one.
Otherwise, tell me in a few words. How may I assist you today?"
Excerpt from a call with Westin Hotels
Friday, April 26, 2024 2:46 PM

They may ask you to say or enter information

"Thank you for calling Marriott. Would you be interested in learning more about the Marriott Bonvoy Bevy American Express card?
Eligible applicants can earn eighty five thousand bonus points.
Additional terms and conditions apply. To learn more, you can say yes or no."
Excerpt from a call with Westin Hotels
Friday, February 9, 2024 1:09 AM

The first phone menu

"Thank you for calling Marriott. Would you be interested in learning more about the Marriott Bonvoy Bevy American Express card? Eligible applicants can earn eighty five thousand bonus points. Additional terms and conditions apply. To learn more, you can say yes or no.
If you'd be interested in learning about our Marriott Bonvoy credit card offers, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with Westin Hotels
Monday, January 29, 2024 8:35 PM

What are the hours and when should I call?

Westin Hotels operates the call center for this 888-625-5144 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 187 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Westin Hotels phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Westin Hotels staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Westin Hotels is Saturday. The most busy day to call is Monday, which averages 95% more phone calls by comparison. Again, this is based on a sample of 187 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Westin Hotels

In summation, the best day to call Westin Hotels is Thursday.

Why Customers Call Westin Hotels

If you have time to do a bit of reading before you call Westin Hotels, we recommend you read over some of our problem-specific articles.

Are pets allowed at Westin Hotels?

Yes, Westin Hotels are pet-friendly. We understand that pets are part of your family, and we welcome them with open arms. At Westin, we offer a comfortable and safe environment for both you and your furry friends. As your pet's well-being is important to us, we provide special amenities and services to ensure their stay is enjoyable. Our rooms are designed to accommodate pets, and we offer dog beds, food bowls, and welcome treats upon arrival. Additionally, we have designated areas for pet exercise and relief within our property. However, to maintain a pleasant environment for all guests, certain restrictions and fees may apply. Please contact the specific Westin Hotel location for more information regarding pet policies.

What Is Westin Hotel's Cancellation Policy?

The cancellation policy for your stay at Westin is dependent upon the type of rate you selected when booking your room. Most prepaid rooms are non-refundable regardless of when you cancel, but there can be some exceptions on a case-by-case basis. Most rooms require anywhere from a 24-hour notice up to 10 days.

Are there smoking rooms available at Westin Hotels?

No, Westin Hotels are 100% smoke-free. In order to maintain a healthy and comfortable environment for all guests, smoking is strictly prohibited in all areas of our hotels, including guest rooms and public spaces. This policy is in line with our commitment to promoting wellness and providing a clean and fresh atmosphere for our guests. We have designated outdoor areas where smoking is permitted, ensuring that non-smoking guests are not affected. Guests who violate our no-smoking policy may be subject to additional cleaning fees. We appreciate your understanding and cooperation in creating a smoke-free environment for everyone to enjoy during their stay at Westin Hotels.

Top Westin Hotels customer service problems

Click the link above to get answers to just about any Westin Hotels customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Westin Hotels, and their purpose. Are any of these similar to the reason you are trying to call?
Booking hotel using reward points: "I'm trying to find a Marriott facility in Tampa Bay area that would allow me to book a stay with the least amount of reward points."
- From a call lasting 39m 47s , Jul 9, 2024 6:34 PM
: "undefined"
- From a call lasting 19s , Jul 8, 2024 8:58 PM
Billing inquiry: "I have a charge on my credit card from one of your properties."
- From a call lasting 2m 17s , Jun 29, 2024 9:47 PM
Reporting bad check-in experience: "I had a bad check-in experience at the Westin Savannah Harbor and would like to report this to management."
- From a call lasting 16m 34s , Jun 21, 2024 1:48 AM
Air conditioner not working: "The air conditioner went out in the whole hotel, and it's way over seventy-five degrees in here."
- From a call lasting 47m , May 22, 2024 6:30 AM
Making new reservation: "I'd like to check on reservations for July twenty sixth for six of us, three kids, three adults."
- From a call lasting 11m 32s , Apr 26, 2024 2:46 PM
Billing discrepancies at Marriott: "I was charged for a cancellation that should have been taken care of, and I see an additional charge on my account that I'm unsure about."
- From a call lasting 4m 40s , Mar 27, 2024 2:44 PM
Issue with deposit refund: "I stayed in y'all's hotel in Dallas and they took a two hundred dollars deposit out of my account, but haven't refunded it despite multiple calls."
- From a call lasting 5m 38s , Feb 12, 2024 9:29 PM
Complaint about service: "I just want you to tell anybody there. I'm gonna miss their performances."
- From a call lasting 6m 34s , Feb 9, 2024 1:09 AM
Retirement benefits inquiry: "I need to speak with someone in the retirement benefits department."
- From a call lasting 1m 28s , Jan 25, 2024 5:01 PM

Conclusion and closing notes

This is Westin Hotels's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Westin Hotels agent. This phone number is Westin Hotels's best phone number because 810 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-625-5144 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Westin Hotels first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Westin Hotels has 1 phone number. It's not always clear what is the best way to talk to Westin Hotels representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Westin Hotels. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Westin Hotels. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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