How Do I File a Complaint About the Property to Westin Hotels?

When filing a complaint to Westin Hotels, it is important to identify the owner and find out who to contact. If possible, collect evidence (e.g., photos or videos) of any problems with the property before writing your letter. Explain in detail why you are dissatisfied with your stay and what the hotel should do about it. Then send off this information as soon as possible.

Westin and its properties generally receive great reviews from guests. However, sometimes guest stays don't warrant rave reviews. As a Westin guest, you can voice concerns or file a complaint with the hotel if something about your stay did not meet with your expectations. However, if you are not satisfied with the resolution provided by hotel management, there are several ways in which you can escalate your complaint. Here are the steps to file a complaint about the property to Westin Hotels.

1. Identify the Property

To file a complaint against Westin Hotels, find out which property has the issue and its contact details.

2. Find Out Who To Contact

You should know who is responsible for the property. The best way to find out who owns or operates the Westin Hotels in your area is by asking the hotel staff. The staff can give you contact information for the general manager or director of operations, who may help with your issue.

3. Collect Evidence

The more information you can provide Westin Hotels, the better the property can help resolve your issue. These include:

Take photos of the room and surrounding area before you check out of your room. Include shots of any damage or stains on the carpet or bedding, also pictures of any other issues with cleanliness that may be relevant.
Also, send photos from various angles so that Westin Hotels has multiple perspectives on each piece of evidence. This will make it easier for Westin to understand what happened during your stay at the hotel.

4. Write a Complaint

When writing your complaint letter, be clear and concise. You need to state your problem clearly in the first sentence so that Westin can understand your complaint.

If possible, include all relevant details to let it understand your situation and decide what action to take. Be specific but don't go overboard with unnecessary details. Keep it short but sweet.

5. Send It Off

Now that your complaint is ready. It's time to send it off. Ensure you send your letter to someone who can help resolve your issue. Be polite and professional in your correspondence.

6. Wait for Response

Once you file the complaint, wait for Westin Hotels' response. If you don't hear back within a week, follow up via email or phone.

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