How Do I Cancel My Trip with Westin Hotels

If your plans have changed and you need to cancel an upcoming stay at a Westin Hotel, you have a few options available. You can call customer support to cancel your stay, or you can use the Westin (Marriott) website to cancel. Another option is to cancel your stay using the mobile app. These methods are available to both rewards members and those who do to subscribe to the awards program.

Sometimes it happens--you are all set to travel, but your plans change, and you need to cancel your stay at a Westin Hotel. How do you cancel your trip? You can find out more about Westin's policies and processes by calling customer support here, and below are steps to canceling your stay.

Westin's Cancellation Policy

It is important to note the cancellation policy at the time you make your reservation. Some cancellations require a 48 to 72-hour notice to avoid penalties and fees. Other rates, such as prepaid stays, are completely non-refundable. In addition, if you are using reward points, you want to make sure you don't lose these when making a cancellation.

Making a Cancellation

Cancellations can be made online through the website, or using the mobile app for both Bonvoy rewards members and non-members.

Website Cancellation Bonvoy Members

To make a cancellation as a Bonvoy Member, do the following:

In your browser, open the Marriott website.
Log into your Bonvoy account.
Select "My Trips" to find the stay that needs to be cancelled.
Click on the trip, and select "Details" to see information on the upcoming stay.
Select "Cancel" on the screen.
Click "Yes" to confirm the cancellation.
Record the cancellation confirmation number.

Canceling Online for Non-Bonvoy Members Through Website

If you are not a Bonvoy Member, you will need to do the following steps to cancel your stay:

In your browser, open the Marriott website.
Click the link labeled "My Trips."
Type your reservation number in the box labeled "Look up a Reservation."
Click the button to "Cancel Room."
Select "Yes" to confirm the cancellation.

Bonvoy Member Cancellations Using App

As a Bonvoy Member you can also cancel an upcoming stay via the mobile app by doing the following:

iPhone Users

Open the app on your mobile device.
Log into your account.
Tap "Trips" on the screen.
Select the reservation to cancel.
Open the menu by tapping the three dots in the upper right-hand corner.
Tap "Cancel Reservation."
Confirm cancellation by tapping "Yes."
Record the confirmation number.

Android Users

Open the app on your mobile device.
Log into your account.
Tap "Trips" on the screen.
Select the reservation to cancel.
Open "Reservation Details."
Tap "Cancel Reservation."
In the pop-up window tap "Continue" to complete the cancellation.
Record the confirmation number.

Non-Bonvoy Member Cancellations Using the App

Guests who are not reward members can cancel an upcoming stay through the app by completing the following steps:

Open the mobile app on your device.
Click "Trips" on the screen.
Select "Look it Up" to find an upcoming reservation.
Enter the reservation number.
Click "Continue."
Tap on "Reservation Details."
Select "Cancel Reservation."
Select "Yes" to confirm the cancellation and record the confirmation number.

Westin provides a number of ways to cancel an upcoming stay. If the above methods do not work, you can call customer support here for more information and assistance.

Why does GetHuman Write How-to Guides for Westin Hotels Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Westin Hotels in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Trip with Westin Hotels guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.