How Do I Dispute a Charge with Westin Hotels?

You'll need to go to your Westin account. Click Reserve Link and select View Reservations to dispute a charge. Choose the reservation that you want to dispute from the list. You can search for it by date or hotel location. Scroll down until you see a section titled Dispute A Charge. Click this link and follow the instructions to submit a request for reversal of charges with Westin Hotels.

Christian Allen is the editor / author responsible for this content.
Feb 28, 2023

It's always a good idea to closely check the charges placed on your credit card when you receive a statement. If you feel that the charges on your credit card don't match up with your stay at a Westin Hotel, you can dispute them. Send your receipts and other relevant documents when you make a claim. Here are steps to dispute a charge with Westin Hotels.

1. Go to Your Online Account

You will need to log in to your account. Click Get Started on Westin's website and enter your email address and password. Once you log in, click My reservation. This will take you to a list of all active reservations associated with your account. If there are multiple reservations, select the reservation you want to dispute.

2. Click Reserve Link

Scroll down and click Reserve Link at the top of the page. It will take you to the dispute page where you can fill out your information and submit your dispute. Be sure to include all relevant details.

3. Select Dispute a Charge

Choosing a dispute a charge box will take you to a new page with more options. A page will expand with a drop-down box for the Reason for the dispute. You need to provide more details in the Additional Comment box. Select Dispute A Charge and enter I Don't Recognize This Charge or I Didn't Authorize This Charge.

If you choose the latter, enter your name, email address and any additional comments about why you believe it was unauthorized.

4. Choose Charge Reversed

Select Charge Reversed from the menu, then fill out all relevant information about your dispute in the space provided. It will take you to a page where you can provide more details about the charge. In this section, explain what happened and what you want Westin to do about it. You can also attach photos or other documents that support your case. Once you submit these details, Westin Hotels will review them and email you a confirmation message that it received your message. It will explain its review process and when you can expect a reply.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why does GetHuman Write How-to Guides for Westin Hotels Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Westin Hotels in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Dispute a Charge with Westin Hotels? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Westin Hotels

Asked 2 years ago
Updated 2 years ago
Viewed 639,919 times
Westin Hotels
Dispute a charge with Westin Hotels
Appeal a charge with Westin Hotels
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!