In a nutshell: Viagogo is the largest secondary marketplace in the world for buying and selling tickets to live events. The seller sets the price, which can be more or less than the original cost. But after you make a purchase, you may wonder: Where do I find my tickets on Viagogo? Whether you are attending a concert, a sports game, or a theater show, accessing your tickets quickly and easily ensures peace of mind before the event. This guide will walk you through each step, from logging into your account to understanding the different ticket delivery options.
Viagogo is the largest secondary marketplace in the world for buying and selling tickets to live events. The seller sets the price, which can be more or less than the original cost. But after you make a purchase, you may wonder: Where do I find my tickets on Viagogo? Whether you are attending a concert, a sports game, or a theater show, accessing your tickets quickly and easily ensures peace of mind before the event. This guide will walk you through each step, from logging into your account to understanding the different ticket delivery options.
Start by visiting the Viagogo website or opening the Viagogo app. Click “Sign In” at the top right corner of the screen. Enter the email address and password you used when purchasing your tickets. If you have forgotten your password, use the “Forgot Password?” link to reset it and regain access to your account.
Once logged in, click your profile icon and select “My Purchases.” This section displays all the tickets you bought using your account. Each purchase will include key details such as event name, date, venue, and order status.
Viagogo provides updates on whether your tickets are available for immediate download, scheduled for release closer to the event, or being shipped. To view your tickets, hover your mouse over "My Tickets", and when the dropdown appears, click "Orders", and look for labels such as:Download Available: Your e-tickets are ready to save or print.Pending: Tickets will be released closer to the event date.Shipped: Physical tickets are on their way to your delivery address.
If your purchase includes e-tickets, click the event and select “Download Tickets.” Save the PDF file to your device or print a hard copy. For mobile entry events, you may need to display the ticket barcode directly from your phone at the venue. Always double-check the venue’s ticket policy.
If your tickets are being delivered physically, Viagogo will provide tracking details once they are dispatched. Check your “My Purchases” page for shipping updates and tracking numbers. Make sure your delivery address is correct to avoid delays.
For added convenience, download the Viagogo app from the App Store or Google Play. The app allows you to view and store your tickets digitally, track delivery, and even display QR codes for mobile entry where accepted.
If you encounter issues—such as tickets not appearing, delayed delivery, or trouble downloading— visit Viagogo’s help center by clicking here and submit a support request. Be sure to provide your order number to receive faster assistance.
Finding your tickets on Viagogo is a simple process once you know where to look. By logging into your account, navigating to “My Purchases,” and checking your ticket status, you can quickly access or track your tickets. Whether they’re ready for download, scheduled for release, or on their way via mail, you’ll be prepared for your event without stress. With the Viagogo website and app, your tickets are always just a few clicks away.
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies