In a nutshell: If you purchased tickets through ViaGoGo and plans changed, the event was canceled, or you discover another problem with your tickets, you can request a refund. While ViaGoGo is primarily a ticket resale marketplace, it does offer a money-back guarantee under certain conditions. The key is knowing when you qualify, what evidence you will need, and how to take action within the right time frame. Below is a step-by-step guide to help you navigate the process of requesting a refund from ViaGoGo.
If you purchased tickets through ViaGoGo and plans changed, the event was canceled, or you discover another problem with your tickets, you can request a refund. While ViaGoGo is primarily a ticket resale marketplace, it does offer a money-back guarantee under certain conditions. The key is knowing when you qualify, what evidence you will need, and how to take action within the right time frame. Below is a step-by-step guide to help you navigate the process of requesting a refund from ViaGoGo.
Changing your mind is not a valid reason for a refund with ViaGoGo. If you are unable to attend an event for which you have already purchased tickets, you can sell the tickets on the ViaGoGo platform. Qualifications for a refund with ViaGoGo:The event has been canceled and will not be rescheduled.Your tickets were invalid, damaged, or not honored at the venue.You were denied entry because of a problem with the ticket that wasn’t disclosed.Keep in mind that postponements or rescheduled events may not qualify for refunds, as tickets will be valid for the new date; also, service fees may be withheld.
To strengthen your claim, collect all the evidence you can:Your ViaGoGo order number and purchase receipt.Screenshots of the tickets.Proof that the event was canceled or that your ticket was invalid (for example, a venue statement or a rejection slip).The more evidence you present, the easier it is for ViaGoGo to confirm your claim.
ViaGoGo has strict timelines for reporting problems, which is why it’s important to notify them as soon as possible. If the issue arises on the day of the event—such as being denied entry—you typically have only a few business days to file your claim. Delays can reduce your chances of getting your money back.
You can contact a ViaGoGo customer support agent here to file your refund claim. Have a screenshot of the confirmation email ready. The agent will let you know if you are eligible for a refund, how much you will get back, and where the money will go (e.g., back to your credit card, or cash if you paid with cash. In addition, they will notify you if any information is needed.
ViaGoGo may ask for additional information, such as a clearer photo of your ticket or written proof from the venue. Reply promptly and provide the exact details requested. This cooperation helps them verify your case quickly.
If your claim is rejected, but you believe you are entitled to a refund, you can escalate by:Contact your credit card company or bank to request a chargeback.Reviewing consumer protection laws in your country, as some offer additional rights beyond ViaGoGo’s policies.
While not every situation qualifies for a refund, ViaGoGo does offer protection under its guarantee for invalid tickets or canceled events. Acting quickly and keeping thorough records can increase your chances of getting your money back. And if your request is denied by ViaGoGo, you can contact your bank to dispute the charge or contact consumer protection agencies. Taking these steps ensures you don’t lose out completely when plans don’t go as expected.
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