A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 5 minutes and 20 seconds.The longest hold times are on Saturday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for ViaGoGo below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this ViaGoGo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from ViaGoGo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Viagogo.
If you have purchased tickets, press one. If you are selling tickets Are you calling about a Taylor Swift event?
If yes, press one. If no, press To continue to an agent, please enter your order ID now."
Excerpt from a call with ViaGoGo
Friday, October 25, 2024 11:36 PM
The first phone menu
"Thank you for calling Viagogo. If you have purchased tickets, press one.
If you are selling tickets, press two."
Excerpt from a call with ViaGoGo
Monday, June 3, 2024 1:50 AM
After you press 1
"Are you calling about a Taylor Swift event?
If yes, press one.
If no, press two."
Excerpt from a call with ViaGoGo
Sunday, June 2, 2024 5:15 PM
What are the hours and when should I call?
ViaGoGo operates the call center for this 877-263-2410 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 1,372 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the ViaGoGo call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ViaGoGo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ViaGoGo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ViaGoGo is Sunday.The most busy day to call is Friday, which averages 154% more phone calls by comparison.Again, this is based on a sample of 1,372 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Saturday, which is 171% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call ViaGoGo is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that ViaGoGo staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call ViaGoGo
If you have time to do a bit of reading before you call ViaGoGo, we recommend you read over some of our problem-specific articles.
Viagogo is a multinational ticket exchange and resale brand. If an account is locked, the cause should be identified to take appropriate steps for recovery. To reset the password, visit the company's website, click on "Sign In," and then "Forgot Your Password." Enter the email address and a password reset link will be sent. Create a new password and confirm it. If this doesn't work, contact Viagogo customer support.
The ViaGoGo guarantee ensures that all tickets purchased through the platform are authentic, valid, and will be delivered on time for the event. If any issues arise with the tickets, such as being invalid or not arriving on time, ViaGoGo guarantees to provide replacement tickets of equal or better value, or a full refund if replacement tickets cannot be sourced. This guarantee gives customers peace of mind when purchasing tickets on ViaGoGo, as it safeguards against fraudulent or unreliable sellers. ViaGoGo also has a dedicated customer support team available to assist with any concerns or queries, ensuring a seamless and secure ticket purchasing experience for all users.
ViaGoGo's cancellation policy allows customers to cancel their tickets, but it is important to note that cancellations are subject to certain conditions. Customers can cancel their tickets within 48 hours of purchase, as long as the event is not within 7 days of the purchase date. However, if the event is less than 7 days away, cancellations are only possible if the tickets can be resold. This means that customers will receive a refund only if ViaGoGo is able to resell the tickets. Additionally, it is important to note that cancellation fees may apply. Therefore, customers are advised to carefully review the cancellation policy before making a purchase to ensure they understand the conditions and potential fees associated with cancellations.
Click the link above to get answers to just about any ViaGoGo customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to ViaGoGo, and their purpose. Are any of these similar to the reason you are trying to call?
Ticket transfer assistance: "I just wanted to see if I could change it so that I can send it to the buyer."
- From a call lasting 23m 57s , Nov 19, 2024 10:19 PM
Ticket not received: "I haven't received my ticket."
- From a call lasting 14m 47s , Nov 19, 2024 9:46 PM
Information about why customers call ViaGoGo is extracted from issues that customers have reported to GetHuman.
Must choose an option 1-2, then follow the prompts.
As a last, sometimes only, resort- ViaGoGo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is ViaGoGo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ViaGoGo agent. This phone number is ViaGoGo's best phone number because 9,084 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-263-2410 include Refund, Find a Reservation, Account Access, Trouble Buying Tickets, Trouble Selling Tickets and other customer service issues. Rather than trying to call ViaGoGo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, ViaGoGo has 1 phone number. It's not always clear what is the best way to talk to ViaGoGo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for ViaGoGo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ViaGoGo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.