ViaGoGo Customer Service

Phone Number & Contact Info

ViaGoGo's Best Phone Number

Toll-free·Calls Customer Service·Most popular ViaGoGo number

How do I talk to a live human at ViaGoGo?

A:Direct to a human

Does ViaGoGo offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this ViaGoGo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Below are some clips we've found from ViaGoGo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thank you for calling Viagogo.
If you have purchased tickets, press one. If you are selling tickets, press two.
If your tickets have sold, please enter the order number for your sale or if your tickets haven't yet sold, please enter your listing ID."
Excerpt from a call with ViaGoGo
Friday, May 10, 2024 1:16 PM

The first phone menu

"Thank you for calling Viagogo.
If you have purchased tickets, press one.
If you are selling tickets, press two."
Excerpt from a call with ViaGoGo
Thursday, May 9, 2024 10:06 AM

After you press 1

"Are you calling about a Taylor Swift event? If yes, press one.
If no, press two."
Excerpt from a call with ViaGoGo
Saturday, April 6, 2024 10:08 AM

What are the hours and when should I call?

ViaGoGo operates the call center for this 877-263-2410 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 149 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ViaGoGo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ViaGoGo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call ViaGoGo is Sunday. The most busy day to call is Thursday, which averages 443% more phone calls by comparison. Again, this is based on a sample of 149 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call ViaGoGo

In summation, the best day to call ViaGoGo is Friday.

Why Customers Call ViaGoGo

If you have time to do a bit of reading before you call ViaGoGo, we recommend you read over some of our problem-specific articles.

How Do I Recover My Account Access to ViaGoGo?

Viagogo is a multinational ticket exchange and resale brand. If an account is locked, the cause should be identified to take appropriate steps for recovery. To reset the password, visit the company's website, click on "Sign In," and then "Forgot Your Password." Enter the email address and a password reset link will be sent. Create a new password and confirm it. If this doesn't work, contact Viagogo customer support.

What is the ViaGoGo guarantee?

The ViaGoGo guarantee ensures that all tickets purchased through the platform are authentic, valid, and will be delivered on time for the event. If any issues arise with the tickets, such as being invalid or not arriving on time, ViaGoGo guarantees to provide replacement tickets of equal or better value, or a full refund if replacement tickets cannot be sourced. This guarantee gives customers peace of mind when purchasing tickets on ViaGoGo, as it safeguards against fraudulent or unreliable sellers. ViaGoGo also has a dedicated customer support team available to assist with any concerns or queries, ensuring a seamless and secure ticket purchasing experience for all users.

What is ViaGoGo's cancellation policy?

ViaGoGo's cancellation policy allows customers to cancel their tickets, but it is important to note that cancellations are subject to certain conditions. Customers can cancel their tickets within 48 hours of purchase, as long as the event is not within 7 days of the purchase date. However, if the event is less than 7 days away, cancellations are only possible if the tickets can be resold. This means that customers will receive a refund only if ViaGoGo is able to resell the tickets. Additionally, it is important to note that cancellation fees may apply. Therefore, customers are advised to carefully review the cancellation policy before making a purchase to ensure they understand the conditions and potential fees associated with cancellations.

Top ViaGoGo customer service problems

Click the link above to get answers to just about any ViaGoGo customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to ViaGoGo, and their purpose. Are any of these similar to the reason you are trying to call?
Ticket scam issue: "I've tried to change the price ticket and it for one second, it was forgot I couldn't put another digit."
- From a call lasting 18m 48s , May 20, 2024 7:11 PM
Seeking assistance: "I need help with an issue I'm experiencing."
- From a call lasting 1m 24s , May 20, 2024 7:08 PM
Ticket upload assistance: "I'm calling because I just received an email to upload the tickets for the game as soon as possible, and I'll be sending them by email when I'm home at 7 PM tonight."
- From a call lasting 11m 39s , May 10, 2024 1:16 PM
Assistance with ticket download: "We sent some money for our tickets, and we want to have it on email."
- From a call lasting 12m 6s , Apr 6, 2024 10:08 AM
Ticket name change: "I just need to change the name on one of the tickets."
- From a call lasting 13m 19s , Mar 19, 2024 2:02 PM
Name change on ticket: "I just really wanna get the name changed."
- From a call lasting 9m 36s , Mar 19, 2024 11:33 AM
Refund status inquiry: "I've been waiting for the refund from the ticket I sold last November, but haven't received the money."
- From a call lasting 12m 17s , Mar 18, 2024 4:55 PM
Ticket upload delay: "I need to upload tickets by today, 6 PM, but event organizer hasn't released them."
- From a call lasting 29m 53s , Feb 26, 2024 3:49 PM
Extending ticket upload deadline: "I received an email saying I will need to upload my ticket by today, but I need to delay the delivery date as I'm still waiting on my finance team to provide it."
- From a call lasting 26m 26s , Feb 26, 2024 5:17 AM

More ViaGoGo Customer Service Contacts

There are of course other ways to contact ViaGoGo customer service besides the phone. Below we list the best ones, by medium.

ViaGoGo Customer Help Desk / Web Support

viagogo.com - Customer Service
Must choose an option 1-2, then follow the prompts.
As a last, sometimes only, resort- ViaGoGo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is ViaGoGo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ViaGoGo agent. This phone number is ViaGoGo's best phone number because 9,084 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-263-2410 include Refund, Find a Reservation, Account Access, Trouble Buying Tickets, Trouble Selling Tickets and other customer service issues. Rather than trying to call ViaGoGo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, ViaGoGo has 1 phone number. It's not always clear what is the best way to talk to ViaGoGo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for ViaGoGo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ViaGoGo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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